Food Service Associate

UNC REX Healthcare; Goldsboro (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Food Service Associate to join their Dietary Department. This role involves working in various areas such as patient service, diet office, and retail. Responsibilities include serving food, maintaining cleanliness, and ensuring dietary needs are met. The ideal candidate will possess strong customer service skills and a basic understanding of therapeutic diets. This position offers a dynamic work environment with opportunities to engage with patients and contribute to their well-being. If you are flexible, enjoy teamwork, and have a passion for food service, this is the perfect opportunity for you.

Qualifications

• 6+ months of food service or customer service experience preferred.
• Basic knowledge of therapeutic diets and food service procedures.

Responsibilities

• Serve food, clean work areas, and interact with patients in a dietary setting.
• Operate cash register and maintain security of cash in retail/café area.

Skills

Customer Service Skills

Basic Knowledge of Therapeutic Diets

Sanitary Procedures Knowledge

Time Management

Ability to Cope with Stress

Education

High School Diploma or equivalent

Tools

Computers

Tablets

Job description

Description

Summary:
The Food Service Associate is trained to work in a number of positions in the Dietary Department. This position may be scheduled in patient service areas, diet office/host/hostess, or retail/customer service areas.

Responsibilities:

1. Performs and completes the daily duties and responsibilities in the patient services area including:
   
   1. takes temperatures in accordance with HACCP guidelines,
   2. serves food from a steam table,
   3. breaks down and cleans station at the end of meal service,
   4. properly portions food items in accordance with diet orders and items listed on menu ticket,
   5. examines filled trays for completeness, accuracy, and places trays into cart,
   6. passes trays and interacts with patients,
   7. may be required to assist in cutting foods or opening containers as requested,
   8. washes dishes and operates commercial dish machine,
   9. cleans and sanitizes work areas,
   10. fills supply requisition orders according to policy and records delivered items accurately.
2. Performs and completes the daily duties and responsibilities of the host/hostess including:
   
   1. prepares dietary information to be used by kitchen personnel in preparation of foods for hospital patients,
   2. processes new diets and changes as required,
   3. participates in tray line and food temperature monitoring as assigned,
   4. examines filled trays for completeness, accuracy, and placing trays into cart,
   5. passes trays and interacts with patients,
   6. provides assistance with menu selection to patients,
   7. may be required to assist in cutting foods or opening containers as requested,
   8. calculates diabetic diets and performs calorie counts,
   9. communicates patient needs to appropriate staff (teammates) while maintaining patient confidentiality,
   10. may prepare and deliver special nourishments to unit nourishment rooms. Maintains and restocks nourishment rooms,
   11. uses basic knowledge of therapeutic diets.
3. Performs and completes the daily duties and responsibilities in the retail/café area including:
   
   1. operates cash register, receives payments from customers or teammates, makes change, and issues receipts.
   2. maintains proper security of cash at all time, understands and follows proper cash handling procedures in accordance with departmental policy,
   3. prepares for service before meal time and cleans up cafeteria and dining room after,
   4. sets up and stocks beverage area, grab and go coolers, and condiment stations,
   5. records temperatures in accordance with HACCP standards and serves food from tray line,
   6. cooks breakfast items on grill top, interacts with customers, and cleans and sanitizes all work areas.
4. Uses computers and tablets daily.
5. Attends allergy, foodborne illness, and safety in-service training.
6. Attends scheduled staff meetings.
7. Follows ServSafe sanitary handling procedures with food preparation, food service, and equipment operation.
8. Responsible for daily, routine, and weekend cleaning in the department.
9. Complies with all departmental policies.
10. Is available to work a flexible schedule including evenings, weekends and some holidays.

Other information:

Education:
• High School Diploma or equivalent required, any higher education from an accredited college will supersede this requirement.

Licensure/Certification:
• None.

Experience:
• 6+ months of food service or customer service experience preferred.

Knowledge, Skills and Abilities:

1. Must have basic knowledge of therapeutic diets.
2. Must have basic knowledge of food service and sanitary procedures.
3. Must be able to cope with a moderate degree of stress.
4. Is flexible in work assignments, including working in a variety of areas in one shift.
5. Ability to maintain effective working relationships and communication levels with co-workers, supervisors, administration, and general public. Demonstrates good customer service skills in all interactions.
6. Must be able to manage time.
7. Maintains a positive attitude.
8. Is able to work evenings, weekends, and some holidays.
9. Ability to read, write and communicate effectively in English.
10. Is able to meet the physical requirements of the job, which include working for several hours in a standing position, significant walking, and dealing with slippery floors, hot pans, liquids and foods.

Valid NC Driver’s License: No

If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.

Job Details:

Legal Employer: Wayne Health

Entity: Wayne UNC Health Care
Organization Unit: Food&Nutr Svcs

Work Type: Full Time
Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: WAYNE MED

Exempt From Overtime: Exempt: No