Food Service Associate

SSA Group; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job description

Maryland Zoo in Baltimore, Baltimore, Maryland, United States of America

Job Description

Posted Thursday, June 13, 2024 at 4:00 AM | Expired Sunday, July 14, 2024 at 3:59 AM

SSA Group at Maryland Zoo is looking for a talented Food Service Associate to join our team!

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry; we customize best practices for each partner to set the bar higher and higher. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Position Title:

Food Service Associate

Reports to:

Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s)

Responsibilities:

1. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
2. Support restaurant prep (FOH and line) for daily operation.
3. Meet daily quick service, food service, safety and quality, availability, merchandising and guest service standards.
4. Participate in safety logs including food temperatures, rotation, and waste as necessary.
5. Ensure proper uniform, hygiene, hand-washing, and glove use.
6. Maintain a SSAfe work environment by abiding by all SSAFETY rules.
7. Follow through daily prep and items lists, as assigned.
8. Actively help support operation in assigned role, filling in as necessary.
9. Respond efficiently to guest and client feedback, reporting to the supervisor to mitigate potential complaints.
10. Communicate with the Restaurant Supervisor and/or Food Operations Manager regarding any issues seen with daily service or quality.
11. Remain knowledgeable of all menu items, prices, and specials for sharing with guests.
12. Perform other tasks as deemed necessary.
13. Maintain a clean, safe, and organized work environment.
14. Uphold and demonstrate a complete understanding of company policies and procedures.
15. Present a clean and welcoming experience for guests through upholding sanitation requirements.

Job Requirements:

1. Strong interpersonal and communication skills.
2. Exceptional problem-solving/decision-making skills combined with the ability to be organized.
3. Ability to remain flexible in a fast-paced environment.
4. Ideal candidate is a team player, personable, professional, upbeat, energetic, and takes initiative.
5. Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary.
6. Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

IDEA + Belonging:

Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units. Focus on removing barriers and empowering growth and opportunity for team members at all levels. Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Previous Experience:

None Required

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments).

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits:

Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.

• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Meal Plan & employee Discounts