Food Service Associate

SSA Group; Asheboro (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team at an exciting zoo as a Food Associate! This role focuses on delivering exceptional guest service while ensuring smooth kitchen operations. With a fun and supportive work environment, you'll have opportunities for growth and development. Enjoy perks like reduced meals and free zoo passes for family and friends. If you're energetic, personable, and ready to make a difference in guest experiences, this position is perfect for you. Embrace the chance to work in a vibrant setting while promoting inclusivity and sustainability.

Benefits

Reduced meals during shifts

Free Zoo passes for family and friends

Employee Assistance Program

Get Paid Early

Tuition Discount through Partnership College

Meal Plan & employee Discounts

Qualifications

• Strong interpersonal and communication skills are essential.
• Ability to work in a fast-paced environment and remain flexible.
• No previous experience required.

Responsibilities

• Perform steps of SSA EXTRA Guest Service for memorable experiences.
• Support restaurant prep and meet daily service standards.
• Maintain a clean, safe, and organized work environment.

Skills

Interpersonal skills

Communication skills

Problem solving

Organizational skills

Flexibility

Team player

Education

High School Diploma or equivalent

Job description

North Carolina Zoo, Asheboro, North Carolina, United States of America

Job Description

Posted Thursday, February 13, 2025 at 5:00 AM | Expires Friday, March 14, 2025 at 3:59 AM

Now Hiring: Food Associates at North Carolina Zoo! Join our team at North Carolina Zoo as a Food Associate! We are looking for dedicated individuals with a strong focus on both front-of-house and back-of-house operations, ensuring an exceptional guest experience and smooth kitchen efficiency.

What We Offer:

• Competitive pay
• Flexible scheduling
• A fun and dynamic work environment
• Opportunities for growth
• Reduced meals during shifts
• Free Zoo passes for family and friends

Position Title: Food Service Associate

Reports to: Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s)

Responsibilities:

1. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
2. Support restaurant prep (FOH and line) for daily operation.
3. Meet daily quick service, food service, safety and quality, availability, merchandising and guest service standards.
4. Participate in safety logs including food temperatures, rotation and waste as necessary.
5. Ensure proper uniform, hygiene, hand-washing and glove use.
6. Maintain a SSAfe work environment by abiding to all SSAFETY rules.
7. Follow through daily prep and items lists, as assigned.
8. Actively help to support operation in assigned role, supporting holes as necessary.
9. Actively and efficiently respond to guest and client feedback, reporting to the supervisor to mitigate any potential complaints.
10. Communicate issues with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
11. Remain knowledgeable of all menu items, prices and specials for sharing with guests.
12. Perform other tasks as deemed necessary.
13. Maintain a clean, safe and organized work environment.
14. Uphold and demonstrate a complete understanding of company policies and procedures.
15. Present a clean and welcoming experience for guests by upholding sanitation requirements.

Job Requirements:

• Strong interpersonal and communication skills.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Ability to remain flexible in a fast-paced environment.
• Team player, personable, professional, upbeat and energetic, who takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging:

• Promote an inclusive & supportive approach within the Brand team.
• Focus on removing barriers and empowering growth and opportunity for team members.
• Lead by example through Sustainability/Conservation efforts.
• Engage with SSA/Unit in driving community effort through engagement activities.

Previous Experience: None Required

This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change.

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills.

Compensation and Benefits:

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.
• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Meal Plan & employee Discounts