Food Server - Part Time

Hei Hotels Inc.; United States; Remote; USD 11,000 - 16,000; Full time

Benefits offered by this job

Discounted Room Rate

Parental Leave

Daily Pay Program

Free parking

Medical and Dental coverage

Vision coverage

401k

Employee Assistance Program

YouDecide program

Hotel Room Discount

Job summary

HEI Hotels and Resorts is seeking a friendly, service-driven server to provide exceptional guest experiences at Courtland Grand Hotel in Atlanta. You will greet guests, present menus, and explain specials while ensuring orders are accurate in the POS system.

The role requires teamwork, strong communication, and the ability to lift up to 30 lbs. Join a team that values diversity, offers solid benefits, and supports career growth in a fast-paced dining environment.

Qualifications

• Provide guests with courteous, proactive service and adhere to service standards.
• Handle orders accurately, repeat for confirmation and input into POS.
• Maintain station cleanliness and manage beverages and desserts as needed.
• Ability to lift up to 30 lbs and work in a fast-paced restaurant environment.
• Exhibit teamwork and effective communication with colleagues and guests.

Responsibilities

• Check station setup before, during, and after shift for cleanliness.
• Greet guests courteously and explain specials or promotions.
• Record, verify, and input guest orders into POS system.
• Deliver orders to tables with accuracy and timeliness.
• Assist with beverage service and operating beverage equipment.
• Ensure compliance with policy and maintain guest satisfaction.

Skills

Customer service

Greet guests

Team player

Communication

POS operation

Food/beverage knowledge

Alcohol service

Tools

POS system

Job description

About Us

Courtland Grand Hotel is located in the heart of Atlanta's downtown business district. We are minutes from many of the city’s largest event venues that host major conventions such as Mercedes Benz Stadium, Georgia World Congress Center and State Farm Arena, just to name a few.

At Courtland Grand Hotel, we foster a family environment and embrace the diversity and cultures represented by our associates with our own Community Wall that celebrates the cultures our associates proudly represent.

We show appreciation to our associates through our HEI Loves initiatives with recognition and reward programs, birthday and anniversary celebrations, annual parties, and monthly informational events to keep our team updated and informed.

• We offer a hearty benefit package that includes, Medical, Dental, Vision, 401k, Life Insurance, Employee Assistance Program, Discounted Room Rate, Parental Leave, Daily Pay Program, free parking and more!
• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.
• We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

Compensation

Salary Range: $10.00 - $10.00 Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

Check station before, during and after shift for proper set-up and cleanliness.

Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.

Record the details of the order from the guests, repeating the order to the guest to check for accuracy.

Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.

When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.

Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.

Replenish beverages as necessary and check with guests for overall satisfaction.

Market and serve upon request any dessert items or specialty coffees.

Operate the Point of Sale procedures to pre-check order and close out the check.

Present the check to guest promptly.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job-related duties as assigned.

Qualifications and Skills

Maintain a professional appearance and manner at all times.

Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.

Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.

Knowledge of the appropriate table settings, service ware and menu items.

Ability to remember, recite and promote the variety of menu items.

Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.

Ability to operate beverage and toast equipment with or without reasonable accommodation.

Ability to establish and maintain effective working relationships with associates, customers, and patrons.

Ability to operate a keyboard and learn Point of Sale procedures.

Effective verbal and written communication skills.

Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Equal Opportunity

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We value U.S. military experience and invite all qualified military candidates to apply.