Outlet Supervisor

Hei Hotels Inc.; Atlanta (GA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Life Insurance

Employee Assistance Program

Discounted Room Rate

Parental Leave

Daily Pay Program

Free parking

Job summary

Courtland Grand Hotel, part of HEI Hotels & Resorts, is seeking an Outlet/Restaurant Services support role in Atlanta. You will assist the Outlet Manager in planning and managing Restaurant, Room Service and other food and beverage outlets to achieve customer satisfaction, quality service, and financial goals.

Responsibilities include supervising servers, maintaining service standards, coordinating with the restaurant manager on events, and ensuring compliance with liquor laws and safety

Qualifications

• Ability to use point of sale systems effectively.
• Excellent verbal and written communication skills.
• Ability to adapt communication style to different audiences including supervisors, coworkers and guests.
• Strong attention to service standards and guest satisfaction.
• Willingness to comply with liquor regulations and safety policies.

Responsibilities

• Monitor servers and busperson adherence to service standards.
• Supervise guest service and respond to guest needs.
• Ensure sidework duties are completed and floor coverage is adequate.
• Maintain bank and cash handling accuracy per HEI standards.
• Communicate daily with restaurant manager about events, counts and staffing.

Skills

Verbal communication

Written communication

Team leadership

Adaptable communication

Tools

Point of sale (POS)

Job description

About Us

Courtland Grand Hotel is located in the heart of Atlanta’s downtown business district. We are minutes from many of the city’s largest event venues that host major conventions such as Mercedes Benz Stadium, Georgia World Congress Center and State Farm Arena, just to name a few. At Courtland Grand Hotel, we foster a family environment and embrace the diversity and cultures represented by our associates with our own Community Wall that celebrates the cultures our associates proudly represent.

We show appreciation to our associates through our HEI Loves initiatives with recognition and reward programs, birthday and anniversary celebrations, annual parties, and monthly informational events to keep our team updated and informed.

We offer a hearty benefit package that includes Medical, Dental, Vision, 401k, Life Insurance, Employee Assistance Program, Discounted Room Rate, Parental Leave, Daily Pay Program, free parking and more!

We value U.S. military experience.

Salary Range: $22.00 - $22.00 Hourly

Overview

Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Monitor servers and busperson adherence to all service standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor sidework duty completion.
• Maintain bank to HEI Hotels and Resorts standards.
• Read daily communication sheets from previous shift and prepare one for the following shift.
• Check floor plan for appropriate coverage.
• Check restaurant for cleanliness and set up.
• Check service stands and aisle areas.
• Check tables for cleanliness and proper set up.
• Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Assist restaurant manager in conducting menu classes and taste panels.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Ability to use point of sale.
• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.
• Ability to push/and pull carts of products weighing up to 150 pounds with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

• Medical
• Dental
• Vision
• 401k
• Life Insurance
• Employee Assistance Program
• Discounted Room Rate
• Parental Leave
• Daily Pay Program
• free parking

We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources.

Equal Opportunity Employer

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

HEI Hotels and Resorts is an equal opportunity employer.

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No