Paddys Irish Pub Server

Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts; Braselton (GA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Medical and Dental through Anthem BCBS

Vision insurance through EyeMed

Vacation, Sick and Holiday programs

Pet insurance through ASPCA

401(k) with matching funds

YouDecide discount programs

Hotel Room Discount programs

Job summary

Chateau Élan Winery & Resort is hiring for a restaurant service role to provide guests with exceptional service while maintaining standards and compliance. You will engage guests, take accurate orders, and operate the POS to ensure smooth service.

The position emphasizes teamwork, knowledge of menu items, proper etiquette, and the ability to carry trays up to 30 lbs. Training is provided in a luxury resort setting.

Qualifications

• Maintain a professional appearance and manner at all times.
• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis during shift.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn POS procedures.
• Effective verbal and written communication skills.

Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Guest relations

Etiquette

Table settings knowledge

Menu items recall

Mobility with heavy trays

POS operation

Effective communication

Tools

Point of Sale (POS)

Job description

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

Compensation

Tipped/Service Charge Eligible? Yes

Discretionary Performance Bonus Eligible? No

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.


• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.


• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.


• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.


• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.


• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.


• Replenish beverages as necessary and check with guests for overall satisfaction.


• Market and serve upon request any dessert items or specialty coffees.


• Operate the Point of Sale procedures to pre-check order and close out the check.


• Present the check to guest promptly.


• Comply with attendance rules and be available to work on a regular basis.


• Perform any other job-related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.


• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.


• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.


• Knowledge of the appropriate table settings, service ware and menu items.


• Ability to remember, recite and promote the variety of menu items.


• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.


• Ability to operate beverage and toast equipment with or without reasonable accommodation.


• Ability to establish and maintain effective working relationships with associates, customers, and patrons.


• Ability to operate a keyboard and learn Point of Sale procedures.


• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.


• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.


• HEI also provides pet insurance through the ASPCA.


• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.


• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.


• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.