Food Server - North Shore Steaks & Seafood - 2nd Shift

Full House Resorts, Inc.; United States; On-site; USD 16,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K: Matches 50% of your contribution

Educational Tuition Reimbursement

Paid Time Off

Ventra Program, EAP

Job summary

American Place Casino in Waukegan, IL seeks a Food Server to deliver excellent guest experiences by taking orders, serving food and beverages, and recommending menu items. The role requires professional, friendly service, accurate order handling, and teamwork to maintain a high standard of hospitality.

Responsibilities include following service protocols, cultivating guest relationships, and ensuring timely, smooth dining experiences while complying with health and safety regulations.

Qualifications

• Proficiency with POS systems and food & beverage knowledge.
• Ability to provide excellent guest service and handle inquiries.
• Accurate processing of orders and presentation of dishes.
• Efficiently manage multiple tables and orders for timely service.
• Calmly handle unexpected situations and guest issues.

Responsibilities

• Follow the established service sequence to deliver top-notch guest experiences.
• Build a personal connection with guests and recognize regulars.
• Anticipate guest needs and respond proactively.
• Maintain cleanliness of service areas and stations.
• Collaborate with team to ensure guest satisfaction and safety policies.

Skills

POS knowledge

Customer service

Order accuracy

Multitasking

Problem solving

Bilingual (preferred)

Tools

POS systems

Job description

Posting Details

• Posted on November 4, 2026

Locations

Showing 1 location Waukegan, IL 60085, USA

• On-site
• Food & Beverage
• Full-Time
• Requisition #: FOODS008598

Description

Who WE are:

Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated
for unparalleled hospitality and an unforgettable guest experience.We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. Aswecontinue to elevate our standards of excellence,weseek dynamic, coachable individualswhoare passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success.

Who WE are looking for:

A Food Server is responsible for creating a positive guest experience by taking orders, delivering food and beverages, and providing knowledgeable recommendations on menu items, including food, wine, beer, and spirits. As a representative of American Place Casino, they maintain a professional and friendly demeanor, ensure accurate and timely service, and support a smooth, enjoyable dining experience.

Job titles similar to this role include:

• Waiter/Waitress

What is expected of YOU:

• Consistently following established sequence of service to provide the highest level of service to our guests
• Building and establishing a personal clientele through guest interaction, name/face recognition
• Anticipating guests needs and responding appropriately
• Responsible for a cash bank to ensure quick service for our cash paying guests
• Performing all opening and closing duties daily
• Maintaining cleanliness of shift area and service bar/stations
• Working as a team to insure the highest level of guest satisfaction
• Following all policies and procedures set forth by the company
• Following all health and safety regulations
• Communicating effectively with management and team members alike
• Maintaining the highest level of professionalism with both guests and team members
• Responsible to comply with all managers and direct supervisor requests

Experience YOU will need:

• Proficiency in company operational systems, including:
  • Opening and closing procedures
  • Food and beverage knowledge
  • POS systems
  • Cash handling procedures
• Proven ability to provide excellent service, handle customer inquiries, and resolve complaints effectively
• Skill in accurately processing orders, handling special requests, and ensuring the correct presentation of dishes
• Ability to efficiently manage multiple tables and orders, ensuring timely service.
• Ability to handle unexpected situations or challenges, such as incorrect orders or customer issues, with a calm and proactive approach.
• Bilingual proficiency preferred, but not required

Physical Requirements:

• Carry and balance trays.
• Lift up to 30 lbs.
• Stand for long periods.
• Navigate crowded spaces.
• Handle fast-paced environments.Flexibility in bending and reaching.
• Adaptability to casino conditions, including bright lights and noise.

Certificates, Licenses, Registrations:

• Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Benefits/Perks:

• Medical, Dental, Vision
• 401K: Matches 50% of your contribution, up to 4% of eligible contribution
• Educational Tuition Reimbursement
• Paid Time Off
• Ventra Program, EAP programs, etc.

Salary Range:

• $11.40-$18

American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.