Food Server - Full Time AM Shift - Hilton Des Moines Downtown

Hilton; Des Moines (IA); On-site; Full time

Job summary

A leading hospitality company is seeking a dedicated Food Server to provide exceptional service to guests. In this role, you will be responsible for taking orders, delivering food and beverages, and ensuring guest satisfaction. You will also need to demonstrate knowledge of the menu and maintain a well-stocked serving station. Ideal candidates will have a passion for hospitality and a commitment to delivering outstanding guest experiences.

Benefits

Insurance benefits

401k

PTO available at 90 days

Free parking

DailyPay

Employee meals

Discount travel programs

Qualifications

• Must have basic knowledge of food and beverage preparation.
• Ability to read, write and speak English sufficient to understand menus.
• Prefer six months to one year previous serving experience.

Responsibilities

• Serve food and beverages to guests in a timely manner.
• Ensure knowledge of menu and restaurant promotions.
• Respond to guest requests in a friendly and efficient manner.

Skills

Guest Relations

Food and Beverage Knowledge

Communication

Adaptability

Education

High School graduate or equivalent

Job description

Full Time - AM Shift. $12.00/hr plus tips! Insurance benefits, 401k, and PTO available at 90 days. Free parking, DailyPay, employee meals, and discount travel programs!

A Food Server is responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Food Server, you would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to guest requests in a timely, friendly and efficient manner.
• Ensure knowledge of menu and restaurant promotions and specials
• Take guest food and/or beverage orders and input orders in appropriate point-of-sale system.
• Retrieve and deliver food and beverage orders in a timely manner.
• Ensure guest satisfaction throughout the meal service.
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.
• Ensure serving station is well-stocked at all times.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain anddemonstrate that he or she can perform the essential functions of the job, with or without reasonableaccommodation.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations andetiquette.
• Knowledge of the appropriate table settings, serviceware and menu items.
• Ability to read, write and speak the English language sufficient to understand menus, specialpromotions, record orders, and communicate with guests to explain and record orders.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basisthroughout shift.
• Ability to operate beverage and toast equipment.
• Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out thecheck.

QUALIFICATION STANDARDS
EDUCATION
High School graduate or equivalent preferred

EXPERIENCE
Prefer six (6) months to one year previous serving experience. Prior hospitality experience preferred.

LICENSES OR CERTIFICATES
Must obtain TIPS certification.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!