Food Server

Churchill Downs Incorporated; Dumfries (VA); On-site; USD 11,000 - 16,000; Full time

Job summary

The Rose Gaming Resort in Dumfries, Virginia is seeking a courteous server to provide exceptional dining experiences. You will take orders, describe specials, deliver meals, and maintain service standards in a full-service restaurant.

Compensation is $10.00 per hour plus tips. You will be expected to obtain a TIPS certificate within 90 days and uphold safety, sanitation, and regulatory requirements in a fast-paced resort environment.

Qualifications

• High school diploma or GED or equivalent experience.
• Advanced knowledge of liquor/beer/wine and mixology.
• Knowledge of OSHA and ABC regulations.
• Must be at least 18 years old.
• Ability to stand for 8+ hours.
• Ability to lift up to 30 pounds.

Responsibilities

• Take food and beverage orders from guests.
• Describe Chef's specials and wine/spirits, promotions, and answer menu questions.
• Deliver food orders to guests.
• Carry a 27" oval tray holding hot and cold items.
• Perform steps of service and maintain standards.
• Practice safety and sanitation techniques.
• Obtain TIPS certificate within 90 days.
• Perform proper wine service including opening and presenting wine.
• Bussing tables, seating guests, and side work as assigned.
• Provide excellent service and communicate casino resort information.
• Follow Rose Standards of Service and Food & Beverage standards.
• Use POS system to place orders, modify items, split checks, and enter guest counts.

Skills

Compliance with laws

Licenses & training

Minors gambling policy

Regulatory knowledge

Problem gambling programs

Reporting misconduct

Education

High school diploma or GED

Alcohol beverage regulations knowledge

Age 18+

Job description

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The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.

JOB SUMMARY

Under the direction of the Food and Beverage Manager, the server will ensure continued excellent customer service by utilizing the Rose Standards of Service while interacting with our guests and ensure they have great dining experience. At all times, servers are expected to be attentive to our guest needs, making them feel welcome, comfortable, important and relaxed.

Compensation: $10.00 per hour plus tips

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Take food and beverage orders from guests.
• Server must be able to describe Chef's special, featured wines/spirits, promotions, and thoroughly answer menu questions with confidence.
• Deliver food orders to guests dining in a full-service restaurant.
• Carry a 27" oval tray in a traditional restaurant style containing hot and cold food items.
• Perform steps of service and maintain restaurant service standards.
• Practice Safety and Sanitation techniques.
• Obtain TIPS certificate and Guest Service Training within 90 days of employment.
• Perform proper table side wine service. Capable of describing, opening, and presenting wine.
• Perform tasks including bussing tables, seating guests, side work, and duties assigned by management.
• Provide excellent service for the guests
• Communicate basic knowledge about the casino resort.
• Follow The Rose Standards of Services and Food & Beverage standards.
• Navigate through POS system and perform transactions such as placing food and beverage orders, typing in modifiers, splitting checks, and providing accurate table numbers and guest count.

REQUIRED SKILLS AND ABILITIES

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION AND EXPERIENCE

• High school diploma or general education degree (GED); and three months related experience and/or training; or equivalent combination of experience and education.
• Must possess advanced knowledge of liquor/beer/wine product and mixology.
• Must possess knowledge of current OSHA and Alcoholic Beverage Control (ABC) regulations.
• Must be at least eighteen (18) years of age.
• Must be able to stand for longer than 8 hours.
• The ability to lift, push and pull up to 30 pounds.

Certificates, Licenses, and Registrations:

• Virginia Racing Commission License
• Valid Driver's License with a minimum of three (3) years driving experience.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 30lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.