Food Server

Presque Isle Downs, Inc.; Dumfries (VA); On-site; USD 20,664 - 30,307; Full time

Job summary

Presque Isle Downs, Inc. is seeking a server to provide outstanding guest service using Rose Standards of Service. You will take orders, describe specials and beverages, deliver courses, and ensure a welcoming dining experience in a casino resort setting.

The role requires standing for long periods, adherence to liquor regulations, and keeping guests informed about promotions while maintaining high service standards.

Qualifications

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform duties in compliance with local laws and regulations.
• Ensure minors are not allowed to gamble or loiter in gambling areas.
• Know the property’s programs addressing problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

Responsibilities

• Take food and beverage orders from guests.
• Describe specials and conducted wine/spirits, promotions, and menu details with confidence.
• Deliver food orders to guests in a full-service restaurant.
• Navigate the POS system and process transactions accurately.
• Maintain Rose Standards of Service and safety practices.

Skills

Customer service

Licenses & regulations

Compliance awareness

Problem gaming awareness

Team training participation

Education

High school diploma or GED

Job description

JOB SUMMARY

Under the direction of the Food and Beverage Manager, the server will ensure continued excellent customer service by utilizing the Rose Standards of Service while interacting with our guests and ensure they have great dining experience. At all times, servers are expected to be attentive to our guest needs, making them feel welcome, comfortable, important and relaxed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Take food and beverage orders from guests.
• Server must be able to describe Chef’s special, featured wines/spirits, promotions, and thoroughly answer menu questions with confidence.
• Deliver food orders to guests dining in a full-service restaurant.
• Carry a 27” oval tray in a traditional restaurant style containing hot and cold food items.
• Perform steps of service and maintain restaurant service standards.
• Practice Safety and Sanitation techniques.
• Obtain TIPS certificate and Guest Service Training within 90 days of employment.
• Perform proper table side wine service. Capable of describing, opening, and presenting wine.
• Perform tasks including bussing tables, seating guests, side work, and duties assigned by management.
• Provide excellent service for the guests.
• Communicate basic knowledge about the casino resort.
• Follow The Rose Standards of Services and Food & Beverage standards.
• Navigate through POS system and perform transactions such as placing food and beverage orders, typing in modifiers, splitting checks, and providing accurate table numbers and guest count.

REQUIRED SKILLS AND ABILITIES

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION AND EXPERIENCE

• High school diploma or general education degree (GED); and three months related experience and/or training; or equivalent combination of experience and education.
• Must possess advanced knowledge of liquor/beer/wine product and mixology.
• Must possess knowledge of current OSHA and Alcoholic Beverage Control (ABC) regulations.
• Must be at least eighteen (18) years of age.
• Must be able to stand for longer than 8 hours.
• The ability to lift, push and pull up to 30 pounds.

Certificates, Licenses, and Registrations:

• Virginia Racing Commission License
• Valid Driver’s License with a minimum of three (3) years driving experience.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 30lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.