Food Runner On Call

Omni Hotels & Resorts; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Omni Severin Hotel is seeking a guest-focused server to deliver exceptional dining experiences in a fast-paced hotel environment. You will be responsible for accurately delivering items from kitchen and storerooms, maintaining sanitation standards, and ensuring guest satisfaction throughout service periods.

Ideal candidates will have evening and weekend availability, strong English communication, and the ability to work well with team members while upholding Omni’s high standards of service and

Qualifications

• Evening availability required.
• Weekend availability required.
• Ability to clearly communicate in English with guests.

Responsibilities

• Know service times and menu.
• Know floor plan, table numbers and seat numbers.
• Verify complete order on ticket for food on hot/cold lines.
• Deliver food to correct table/room/guest and inquire about additional service.

Skills

Customer service

English communication

Team collaboration

Stress management

Physical stamina

Tools

Serve Safe certification

Liquor license

Job description

Omni Severin Hotel
Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city's longest running luxury hotel and a beautifully restored piece of the city's history. The hotel elegantly combines the grandeur of the early 1900's with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.
Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of "Hoosier Hospitality" are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.

Responsibilities

• Must have complete knowledge of service times and menu
• Must have complete knowledge of floor plan, table numbers, and seat numbers.
• Responsible for verifying complete order on ticket to food on cold line and hot line.
• Deliver food to correct table/room/guest
• Always inquire if additional service is needed from guests upon delivery and inform server or manager
• Responsible for set-up items specified inside work.
• Must consult with supervisor on any food delivery difficulties
• Must minimize breakage
• Attend all staff meetings and trainings sessions.
• Assist in setting up and breaking down 8th Notch.
• Report any maintenance concerns to Supervisor
• Ensuring all products are within date and using the FIFO method of storage.
• Obtain and maintain Serve Safe and Liquor License.
• Must work well in stressful, high-pressure situations
• Understand and acknowledgement of proper uniform and grooming standards
• Deliver items from kitchen, storage rooms, cooler, and freezers.
• Adhere to established par stock levels.
• To be thoroughly acquainted with all technical equipment to fully utilize its capabilities.
• Be familiar with all espresso drink varieties and know how to make them to consistent standards.
• Assists in filling up condiments, point of purchase displays, stocking shelves with products, wiping down surfaces.
• Ensures correct temperature of hot and cold food and beverage products
• Ensure all products are made to meet specifications consistently.
• Collect payment to Omni standards.
• Must be effective at listening, understanding, and clarifying guest and associate concerns.
• Follow health, sanitation, and safety guidelines for all products.
• Use necessary kitchen equipment while following all health and safety standards.
• Adapt to changing food and drink products.
• Perform any other duties assigned by management.
• Stock/restock coolers
• Adhere to all policies regarding employee purchases.
• Follow procedures for all receipts and returns.
• Proactively work to seek out ways in which to improve the guests' experience.

Qualifications

• Evening Availability Required.
• Weekend Availability Required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
• Must maintain serve safe and liquor license.
• Move, bend, lift, carry, push, pull and place objects weighing up to 40 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Must adhere to compensation acknowledgment and tip reporting guidelines.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.