Food Runner - Makers Union (Reston)

Austin Grill LLC; Reston, Northern (VA, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Makers Union in Reston, VA is seeking a friendly Food Runner to deliver dishes with speed and care, ensuring a seamless dining experience for every guest. In this role you will team up with the kitchen and waitstaff, maintain a clean workstation, know the menu, and act as a welcoming brand ambassador who enhances guests' enjoyment from entry to departure.

Join a vibrant pub setting where energy is encouraged, shifts include weekends and holidays, and every team member helps create memorable

Qualifications

• Must be able to work flexible shifts, including weekends and holidays.
• Applicants must be at least 18 years old and able to certify for responsible alcohol service as required by state/local laws.
• Ability to learn and follow restaurant processes and procedures.

Responsibilities

• Deliver food orders to guests with energy and accuracy.
• Collaborate with kitchen and waitstaff to ensure smooth food delivery and guest satisfaction.
• Provide attentive, friendly service and exceed guest expectations.
• Maintain a clean and organized workstation and dining area.
• Know the menu and ingredients to answer guest questions and make recommendations.
• Act as a brand ambassador and create a welcoming atmosphere for guests.

Skills

Flexible shifts

18+ years old

Alcohol service certification eligible

Ability to learn and follow processes

Education

High school diploma or equivalent

Job description

Overview

Join the vibrant and energetic team at Makers Union and provide exceptional service to our guests in a modern pub setting. As a Food Runner, you will play a vital role in ensuring that our guests have a seamless and enjoyable dining experience. You'll be responsible for delivering our mouthwatering dishes to our guests with speed and precision, while providing exceptional service and creating memorable moments.

Responsibilities

• Exude energy and enthusiasm as you deliver food orders to our guests, ensuring prompt and accurate service.


• Collaborate seamlessly with our kitchen and waitstaff to ensure smooth flow of food delivery and exceptional guest experience.


• Provide attentive and friendly service, going above and beyond to exceed guest expectations.


• Take pride in maintaining a clean and organized workstation and dining area.


• Be knowledgeable about our menu offerings and ingredients, able to answer guest inquiries and make recommendations.


• Act as a brand ambassador, creating a positive and welcoming atmosphere for our guests.

Qualifications

• High school diploma (or equivalent) preferred.


• Able to work flexible shifts and schedules, inclusive of weekends, and all holidays.


• At least 18 years of age


• If running drinks, must be of legal age to serve alcoholic beverages and must be certified in (or able to become certified in) responsible alcohol service in accordance with state or local laws.


• Ability to learn and follow processes.

Physical Requirements

• Ability to stand and walk for extended periods (up to 8+ hours per shift)


• Ability to lift, carry, push, and pull up to 40–50 lbs (e.g., trays, dish racks, furniture)


• Frequent bending, stooping, kneeling, reaching, and twisting


• Manual dexterity to handle dishes, glassware, and cleaning tools safely


• Ability to work in a hot, wet, and noisy environment (kitchen and dining areas)


• Ability to navigate crowded spaces while carrying items safely


• Visual and auditory ability to identify spills, hazards, and guest needs

Who We Are

It all began with a simple question — what would a modern pub look like today if it were designed around the idea of inclusivity? We designed Makers Union with you in mind. It’s your place to watch the game and enjoy a beer at the bar or catch up on work with a coffee in the lounge. It’s your place to meet up with your work crew during the week or brunch with your BFFs on the weekend. It’s a place where you can roll solo on our outdoor patio or roll deep with your family and friends in our dining room.

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. https://www.thompsonhospitality.com/

• We offer competitive benefits, see our website for more.

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.