Food Runner / Expeditor

Madeline Hotel & Residences, Auberge Collection; Mountain Village (CO); On-site; USD 16,531 - 20,664; Full time

Job summary

Madeline Hotel & Residences, Auberge Collection in Mountain Village, Colorado, seeks a Food Runner / Expeditor to ensure swift, accurate delivery from kitchen to table and contribute to an exceptional guest experience.

You will communicate across front and back of house, check order priorities, assist servers, maintain cleanliness, and uphold safety standards. Experience in luxury hospitality and flexible weekend/holiday availability is preferred; English language required.

Qualifications

• Experience in luxury hospitality preferred.
• Flexible schedule including weekends/holidays.
• Must communicate in English.

Responsibilities

• Relay orders between kitchen and front-of-house staff to ensure accuracy and timely delivery.
• Ensure orders are completed with correct priority and proper timing.
• Finish dishes with garnishes and cleaning touches as needed to present quality plates.
• Assist servers and bartenders, take orders, and deliver requested items efficiently.
• Engage with guests to ensure satisfaction with beverages and service quality.

Skills

Customer service

English communication

Team coordination

Job description

Compensation: $12.14/hr plus tips.

Job Description

Join our dynamic team as a Food Runner / Expeditor. In this key role, you'll play a vital part in our guests' experience by swiftly and precisely ensuring the smooth delivery of delectable orders from the kitchen to their tables, ensuring they have an exceptional dining experience.

• Ensure communication in the kitchen between the front of house and back of house teams by calling out orders, getting the status on dishes, and calling the waitstaff to serve completed dishes.
• Ensure that all orders are completed accurately, in time, and with the correct priority.
• Perform the finishing touches to completed dishes, such as adding garnishes and removing smudges.
• Assist servers, bartenders, and guests in the dining experience, taking orders and delivering requested items in an efficient and timely manner.
• Relate with guests about needs, satisfaction with the beverage and drinks, ensuring a consistently caring and high-quality service.
• Operate, maintain and properly clean all restaurant equipment and fittings.
• Ensure that the expediting area and restaurant outlets are tidy, organized, and well stocked at all times.
• Ensure food is served in accordance with safety standards (e.g., proper temperature).
• Check in with guests upon delivery of dishes and ensure they have everything they need, as needed.

Qualifications

• Prior experience in customer service or a similar role, in a luxury setting, is preferred.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to communicate in English.