Food Runner / Busser

Kaizen Lab Inc.; Scarborough (ME); On-site; USD 25,000 - 32,000; Full time

Job summary

Migis Hotel Group in Scarborough, Maine is seeking a Dining Room Food Runner to support the Food & Beverage team. You will assist Dining Room Servers, deliver and clear items, and help ensure guests receive a smooth, welcoming dining experience.

You'll greet guests, answer basic menu questions, handle beverages and serviceware, and maintain cleanliness and safety standards. This role may involve early mornings, evenings, weekends, and lifting up to 60 pounds as needed.

Qualifications

• Eligibility to work in the United States.
• Ability to communicate in English with guests and employees.
• Ability to work as part of a team.
• Ability to understand verbal directions, menus, labels and safety signage.
• Active listening and observation skills.
• Knowledge of common food allergies and cross-contamination issues.

Responsibilities

• Assist dining room servers to ensure guests have an enjoyable dining experience.
• Deliver food and beverages to tables as relayed by servers following service techniques.
• Clear tables and reset as needed; complete side work.
• Maintain a neat, professional appearance and cleaned uniform.
• Operate basic restaurant equipment safely.

Skills

Teamwork

English communication

Active listening

Guest service

Tools

Restaurant equipment

Job description

TITLE: DINING ROOM FOOD RUNNER / BUSSER

DEPARTMENT: FOOD & BEVERAGE

REPORTS TO: FOOD & BEVERAGE MANAGER/RESTAURANTMANAGER/DINING ROOM MANAGER

JOB SUMMARY

Working as a member of our Food & Beverage Team, ensurethat guests have an enjoyable dining experience by providing support for DiningRoom Servers. Responsibilities can include setting and resetting tables,serving food, clearing tables, refilling water glasses, carrying trays, stocking/cleaningdining and service areas and courteously interacting with guests. Workclosely with Restaurant Management, Kitchen Staff and Food & Beveragepersonnel to help guarantee our guests a dining experience which exceeds theirexpectations.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Maintain a neatand professional appearance with a properly cleaned uniform.

• Greet guestswarmly and speak with enthusiasm at all times.

• Be prepared to answerbasic questions about menu items and food preparation.

• Be able toanswer basic questions about alcoholic and non-alcoholicbeverageservices; understand regulatory responsibilities regardingservice of alcoholic beverages.

• Correctlydeliver food and beverage to tables as relayed by Servers in an efficientmanner following appropriate table service techniques.

• Be able todetermine when guests have finished meals, clearing tables in an efficient mannerfollowing appropriate table service techniques.

• Understandreporting requirements for tips.

• Ability tosafely operate restaurant equipment including, but not limited to coffeemakers, refrigeration, juice machines, bread warmers, soup warmers, toasters,and other basic kitchen equipment and appliances, etc.

• Handle andcommunicate guest requests and complaints in a professional manner. Knowwho to contact with these issues.

• Complete side workas assigned (resetting tables, stocking supplies, cleaning, etc.)

• Participate inset up, execution, andclean-upof banquet functions as outlined inBanquet Event Orders/Event Sheets and as directed by Sales &CateringManager/Dining Room Manager

• Maintain foodsafety, service station and personal cleanliness and sanitation standards asrequired by the Maine Department of Health and Human Services and OSHA, as wellas general maintenance and upkeep of dining room/restaurant.

• Know who tonotify in case of broken equipment or unsafe/unsanitary conditions.

• Must be able tomanually handle/lift/carry product up to 60 pounds between knee andshoulders.

• Must havebilateral fine manipulation of both hands which may be repetitive for entireshift.

• Must bevertically mobile working in limited space for entire shift.

• Protect theassets of this property and Migis Hotel Group.

MINIMUM REQUIREMENTS:

• Must be eligibleto work in the United States of America.

• Ability tocommunicate in English with guests and employees, some of whom will requirehigh levels of patience, tact and diplomacy.

• Ability to workas a part of a team.

• Ability tounderstand verbal directions, as well as written menus, labels on foods andchemicals, and other workplace safety signage.

• Active listeningand observation skills.

• Knowledge of commonfood allergies and understanding of cross-contamination issues.

• Outgoingpersonality, with good oral comprehension, expression, and speechclarity.

• Ability to workunder pressure and deal with stressful situations during busy periods.

ABILITIES REQUIRED:

• Frequentwalking, bending, stooping, reaching, pushing, lifting, manual dexterity andrepetitive motions. May require the ability to work on uneven outdoorsurfaces.

• Occasional stairclimbing.

• Working in avariety of temperatures and conditions both indoors and out.

• Schedule variesaccording to operational needs; may include early mornings, evenings, weekends,holidays, and split-shifts.

• Frequenthand-washing.

• Hazards include,but are not limited to cuts from knives, lifting injuries, burns, slips, andtripping.

DISCLAIMER

The above statements are intended to describe the generalnature and level of work being performed by people assigned to this classification.They are not to be construed as an exhaustive list of all responsibilities,duties, and skills required or personnel so classified. All persons maybe required to perform duties outside of their normal responsibilities from timeto time, as needed.