Food Runner

Beemok Hospitality Holdings LLC; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

Beemok Hospitality Holdings LLC is seeking a Food Runner for The Crossing. This role involves delivering food to tables, ensuring guest satisfaction, and supporting servers during service.

Ideal candidates must possess strong communication skills, attention to detail, and the ability to work as part of a team in a fast-paced environment. The position offers an opportunity to engage directly with guests and contribute to a smooth dining experience.

Qualifications

• Speak, read, write, and understand the primary language(s) used in the workplace.
• Complete knowledge of service guidelines outlined in the Food Runner Manual.

Responsibilities

• Deliver food to tables and ensure guest satisfaction.
• Maintain organized workstations.
• Assist chefs in expediting food to dining room.

Skills

Good communication skills

Basic computational ability

Knowledge of table settings and service ware

Ability to describe menu items

Job description

Food Runner – The Crossing

The Food Runner at The Crossing is responsible for overseeing table maintenance, maintaining the flow of service, and assisting the servers in the dining room. Duties include delivering food to tables, describing the dishes to guests, performing tableside service, monitoring guest satisfaction, and assisting the kitchen in expediting the service process. Must be pleasant, conscientious, and professional with excellent knowledge of food and alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service.

Responsibilities

• Act with integrity, honesty, and knowledge that promote the culture and values of BHC.
• Ensure that all guests feel welcome and are given responsive, professional, gracious service always.
• Maintain clean and organized workstations that are cohesive with the restaurant’s philosophy, culture, and standards of excellence.
• Recognize or seek areas for staff and restaurant improvement and offer positive solutions for change.
• Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy, and initiative.
• Understand completely all programs, procedures, standards, specifications, guidelines, and training programs.
• Understand the philosophy of management and owner.
• Display consistent attention to detail and follow through on all restaurant policies.
• Represent the restaurant professionally through effective communication, cooperation, and relationships with all business partners.
• Understand and perform job duties and the restaurant Service, Food, Beverage, and Wine manuals.
• Perform all side work applicable to the assigned station.
• Participate in Pre-Shift meetings and learn new menu items.
• Welcome all guests and ensure guests receive responsive, professional, and gracious service always.
• Describe dinner features as needed (including changes and additions).
• Answer any questions about the menu, specific food items, the wine list, or any other inquiries the guest may have.
• Liaise with the server to always ensure communication about the wants and needs of guests.
• Understand the order taken by the server and any changes in the menu, dietary restrictions, food allergies, etc.
• Assist the Chef in expediting the food to the dining room.
• Be aware of all upcoming orders and the status of tables expecting food.
• Always use position numbers and proper spiels.
• Keep expediter station and the kitchen stocked with plates, plate wipes, doilies, etc. throughout service.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s standards.
• Maintain a clean, safe environment always in the Dining Room and all service stations.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant employees and guests.

Required Skills & Experience

• Speak, read, write, and understand the primary language(s) used in the workplace.
• Read and write to facilitate the communication process.
• Good communication skills, both verbal and written.
• Basic computational ability.
• Basic computer skills.
• Knowledge of the appropriate table settings and service ware.
• Ability to describe all menu items, prices, and methods of preparation, and to use suggestive selling techniques to encourage guests to choose house specialties.
• Complete knowledge of and use the service guidelines outlined in the Food Runner/Back Server Manual.
• Complete knowledge of products and specifications outlined in the dinner menu matrix and cuisine manual.
• Further duties not currently listed may be added at the manager’s discretion.

Physical Requirements

• Work indoors with moderate temperature controlled by restaurant environmental systems; may work in extreme temperatures like freezers (-10°F) and kitchens (+110°F) for one hour or more.
• Stand and exert well-paced mobility for at least 8 hours.
• Manoeuvre between functions occurring simultaneously.
• Reach other departments of the restaurant on a timely basis.
• Lift trays of food or food items weighing up to 30lbs. regularly.
• Manipulate within limited space and reach other locations of the restaurant on a timely basis.
• Perform tasks requiring grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, stooping, crouching, kneeling, listening, hearing, visual acuity.
• Use manual dexterity to operate all necessary equipment.
• Safely lift and easily maneuver plates, cases of water, chairs and dining room tables.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Equal Employment Opportunity Statement

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E‑Verify.