Food Runner

Ontario Trillium Foundation; Swampscott (MA); On-site; USD 19,000 - 25,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Food Runner to deliver prepared dishes to guests, ensuring quality and consistency with company standards. The role emphasizes clear communication with the kitchen and service staff and timely execution of guest requests.

Your duties include expediting plates, stocking expo areas, maintaining station cleanliness, and assisting teammates as needed to support smooth service.

Qualifications

• Customer service orientation
• Ability to multitask in a fast-paced environment
• Team player with reliable work ethic

Responsibilities

• Provides excellent guest service according to expectations outlined in the training manual
• Carries out all tasks necessary to prepare the restaurant for service prior to pre-shift
• Ensures entire table order is completed prior delivering food
• Communicates with team member regarding any guest requests
• Ensures timely delivery of food following proper table and seat numbers
• Inspects each dish prior to delivery, ensuring it meets recipes and company quality standards
• Effectively expedite food from the kitchen
• Maintain cleanliness of work area
• Complete daily and weekly side work on a consistent and thorough basis
• Assist other team members as necessary and complete tasks assigned by the management team
• Keep management informed of any problems, complaints from guests or other team members
• Follow all company policies as outlined in company handbook

Job description

The Food Runner is responsible for delivering prepared dishes to all guests, ensuring quality and expectations are met and to company standards while communicating and executing any needs or special requests. Stocking and maintaining plate ware and expo station supplies.

Main Responsibilities:

• Provides excellent guest service according to expectations outlined in the training manual
• Carries out all tasks necessary to prepare the restaurant for service prior to pre-shift
• Ensures entire table order is completed prior delivering food
• Communicates with team member regarding any guest requests
• Ensures timely delivery of food following proper table and seat numbers
• Inspects each dish prior to delivery, ensuring it meets recipes and company quality standards
• Effectively expedite food from the kitchen
• Maintain cleanliness of work area.
• Complete daily and weekly side work on a consistent and thorough basis.
• Assist other team members as necessary and complete tasks assigned by the management team.
• Keep management informed of any problems, complaints from guests or other team members.
• Follow all company policies as outlined in company handbook.

Accountabilities:

• Addresses all guests in a positive and professional way, promoting company standards in providing quality product and service
• Takes all actions with the guest’s best interest in mind, to build new business and avoid complaints
• Adheres to all Food Runner expectations as defined in the training manual at 100%