Food Runner

Ontario Trillium Foundation; Beverly (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Food Runner to deliver prepared dishes to guests, ensure quality, and support staff in a fast-paced dining environment. You will maintain station cleanliness, assist with side work, and communicate guest requests to the team while upholding company standards.

Responsibilities include preparing dining areas, delivering orders with accuracy, inspecting dishes for quality, expediting from the kitchen, and ensuring adherence to policies and handbooks.

Qualifications

• Experience in food service preferred.
• Able to communicate guest requests to team.
• Capable of maintaining cleanliness and following policies.

Responsibilities

• Provide excellent guest service per training manual.
• Prepare dining area before service.
• Deliver complete table orders to guests.
• Communicate guest requests to team.
• Deliver food promptly with correct table numbers.
• Inspect dishes for quality before delivery.
• Expedite food from kitchen efficiently.
• Maintain work area cleanliness.
• Complete daily/weekly side work.
• Assist teammates and follow management directions.
• Report guest issues to management.
• Follow company policies in handbook.

Skills

Guest service

Communication

Teamwork

Attention to detail

Job description

The Food Runner is responsible for delivering prepared dishes to all guests, ensuring quality and expectations are met and to company standards while communicating and executing any needs or special requests. Stocking and maintaining plate ware and expo station supplies.

Main Responsibilities:

• Provides excellent guest service according to expectations outlined in the training manual
• Carries out all tasks necessary to prepare the restaurant for service prior to pre-shift
• Ensures entire table order is completed prior delivering food
• Communicates with team member regarding any guest requests
• Ensures timely delivery of food following proper table and seat numbers
• Inspects each dish prior to delivery, ensuring it meets recipes and company quality standards
• Effectively expedite food from the kitchen
• Maintain cleanliness of work area.
• Complete daily and weekly side work on a consistent and thorough basis.
• Assist other team members as necessary and complete tasks assigned by the management team.
• Keep management informed of any problems, complaints from guests or other team members.
• Follow all company policies as outlined in company handbook.

Accountabilities:

• Addresses all guests in a positive and professional way, promoting company standards in providing quality product and service
• Takes all actions with the guest’s best interest in mind, to build new business and avoid complaints
• Adheres to all Food Runner expectations as defined in the training manual at 100%