Food Runner

The Edgewater Hotel; Madison (WI); On-site; USD 12,000 - 18,000; Full time

Benefits offered by this job

Discounts at onsite restaurants

Spa and retail discounts

Madison Metro bus pass available

Job summary

The Boathouse at The Edgewater Hotel in Madison, WI is hiring a Food Runner to support the service and kitchen teams. You will verify orders, relay timing, and deliver plates to guests in a fast-paced, guest‑focused environment.

Flexible scheduling for 3–5 shifts weekly, training before May 1 opening, and staff discounts across onsite restaurants and spa help create a rewarding hospitality season on Lake Mendota.

Qualifications

• Previous experience in a casual or fine-dining setting is a plus.
• Ability to ensure correct orders and prompt service to multiple tables.
• A caring, positive attitude with a genuine interest in memorable guest experiences.
• Excellent customer service skills and teamwork.
• Ability to lift and move up to 50 pounds.
• Availability for evenings, weekends, and holidays.

Responsibilities

• Coordinate between kitchen and service staff to verify orders are made correctly.
• Deliver meals promptly to guests and update service staff on timing.
• Support the team to ensure complete guest satisfaction.
• Assist with maintaining station cleanliness and organization.

Skills

Customer service

Teamwork

Multitasking

Physical stamina

Positive attitude

Tools

POS systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manual Labor Madison, WI, US

2 days ago Requisition ID: 1572

Salary: $12.00 Annually

Who We Are

Located at lake level in The Edgewater’s historic Langdon Building, The Boathouse serves authentic Wisconsin favorites like a Chicken BLT on Stella’s Spicy Cheese Bread. Customers are invited to try our burger stack (a new favorite!) or the one-pound lobster roll, relax with a Boathouse Cooler and an appetizer, or enjoy a piece of homemade pie with the family—all while sitting directly on beautiful Lake Mendota. In addition to serving Madison locals, The Boathouse also caters to guests of our beautiful 4-Star hotel and is the only restaurant in downtown Madison directly on Lake Mendota. Customers can visit us directly from the lake and tie up their boat on our pier!

The Boathouse is a seasonal restaurant looking for motivated individuals to help us run our restaurant beginning opening May 1st and continuing through the month of September. Training shifts before May 1 st are flexible to accommodate individual schedules.

What We Accomplish Together

The Edgewater offers the highest quality of customer service delivered to our guests both in and out of our restaurants.

The Boathouse Food Runner plays a vital role in the restaurant - coordinating between the kitchen and service staff to verify that orders are made correctly before delivering them promptly to our guests. The Food Runner keeps the service staff updated on the timing and delivery of food orders to help ensure complete guest satisfaction.

What We Have

• A busy restaurant and flexible work schedules. Boathouse staff are expected to work between 3-5 shifts a week.
• Employer provided training in a flexible schedule before our May 1 st opening date.
• Flexible scheduling including days, nights and weekends.
• A team focus on support and success.
• Beautifully appointed facilities and top of the industry products and supplies to ensure our staff have everything they need to deliver exceptional experiences for our customers.
• Discounts to our onsite restaurants.
• Discounts to our onsite full-service spa and retail shop, as well as discounted stays at affiliated hotels.
• Discounted off-site parking for part-time & seasonal team members, or a supplied Madison Metro bus pass.

What You Have

• Previous experience in a casual or fine-dining setting is a plus.
• The focus to ensure correct order taking and prompt service to multiple tables at a time while allowing guests the freedom to customize orders to their needs.
• A caring, positive attitude with a genuine interest in ensuring our customers have memorable experiences.
• Excellent customer service skills with the desire to work in a team environment.
• A self-driven, entrepreneurial attitude towards achieving your goals.
• The ability to physically perform the duties required of a restaurant team member - including carrying food trays, delivering drinks, carrying drinking glasses, plate ware and flatware through kitchen areas, occasionally moving tables and chairs.

Additional Qualifications

• Must be available for a minimum of 3 shifts per week andable to work a flexible schedule including nights, weekends and public holidays.
• Ability to communicate effectively with guests, co-workers and management
• Strong customer service skills and the ability to resolve help customer issues or complaints
• Must be able to perform multiple tasks and prioritize efficiently
• Ability to occasionally lift, push, pull a up to 50lbs
• Must be available weekends.
• If you are a student, must have availability over the winter break.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Working Conditions

This position operates in a full-service, professional restaurant environment. Restaurant Food Runners are required to use standard restaurant equipment such as point-of-sale computers, commercial glassware and plate ware cleaning systems, etc., are required to work in our kitchen areas when receiving food orders and returning dishware. This position requires evening/weekend work.

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This position is very active and is frequently required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms, occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 20 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.