Food Runner

Hollywood Casino Joliet; Joliet (IL); On-site; USD 21,000 - 22,000; Full time

Job summary

Hollywood Casino Joliet is seeking a hospitality teammate for on-site service roles in our team-oriented dining environment. Greet guests, answer questions about menu items, and ensure courses are served promptly with professionalism and a high standard of cleanliness.

Applicants should be able to stand for long periods, communicate clearly in English, and maintain composure in a fast-paced setting. High school diploma or equivalent preferred; 19+ to serve alcohol; on-site work with competitive

Qualifications

• Equivalent to a high school education with knowledge of services and dining procedures.
• Must be 19 years of age to serve alcoholic beverages.

Responsibilities

• Greets guests and answers questions regarding food items that have been served.
• Ensures all courses are served promptly. This included plated, buffet style or family style events.
• Maintains a professional appearance, clean and well-groomed as per standards.
• Follows all policy and procedures according to company and department.

Skills

English communication

Customer service

Standing/walking

Education

High school diploma or equivalent

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits— such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Greets guests and answer questions regarding food items that have been served.
• Ensures all courses are served promptly. This included plated, buffet style or family style events.
• Always maintains a professional appearance, clean and well-groomed as per standards.
• Assists with breakdown of food expo line.
• Follows all policy and procedures according to company and department.
• Maintains all work areas (cleanliness and safety) throughout shift, responsible for closing duties according to department standards.
• Maintains the highest standards of professionalism to guests and co-workers.
• Works quickly and under minimum supervision.
• Lifts, carries, pulls and pushes a maximum of 30 pounds.
• Other duties as assigned.
• Requests stock and checks Expo line to monitor stock levels.
• Maintain cleanliness of workstation.
• Prepare Expo line for the following shift by completing opening and closing duties.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintains excellent relations with co-workers.
• Communicates both verbally and written in English.
• Ability to focus and maintain attention and complete tasks despite frequent stressful, emergency, critical or unusual interruptions.
• Interacts in courteous, professional and rapid manner with all guests and staff.
• Responds quickly to all guest or staff requests.
• Performs a variety of duties, often changing from one task to another without loss of efficiency or composure.
• Must be able to stand and exert fast paced mobility for periods of up to 4 hours in length.
• Must have a good sense of balance, be able to bend and kneel.
• Ability to be self directed and make decisions.

EDUCATION And/or EXPERIENCE

Equivalent to a high school education with knowledge of services and dining procedures is preferred. Must be 19 years of age to serve alcoholic beverages. (is this accurate?)

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Must be able to stand and exert fast paced mobility for periods of 4 hours in length. Standing and walking occurs 95% of the time.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

We're changing entertainment.

Equal Opportunity Employer

STARTING SALARY

$15 to $16 per hour