Food Runner

One Off Hospitality Group; Highwood (IL); On-site; USD 19,000 - 22,000; Full time

Job summary

One Off Hospitality Group is seeking a food runner to deliver dishes from the kitchen to guests while upholding our service standards. You will describe dishes, answer ingredient questions, and coordinate with the front and back of house with the expediter.

The role requires a high school diploma or GED, a food handler certificate, and the ability to work under stress while maintaining a clean, safe dining room environment. Flexibility to assist team members as needed is essential.

Qualifications

• High School Diploma or GED
• Food Handler Certification required
• Ability to handle stress under pressure
• Willingness to maintain a clean, healthy, and safe working environment
• Ability to coordinate multiple activities with attention to detail
• Ability to work independently, with minimal supervision

Responsibilities

• Deliver food from the kitchen to guests following service standards.
• Describe each dish accurately and answer questions about ingredients or allergies.
• Coordinate between front-of-house and back-of-house with the expediter.
• Fulfill guest requests related to food delivery or coordinate with teammates.
• Keep service stations clean, neat, and orderly.
• Adhere to company safety and sanitation policies and assist other team members as needed.

Skills

High-stress resilience

Food safety knowledge

Clean workplace maintenance

Multitasking

Independent work

Education

High School Diploma or GED

Job description

Description

For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home.

REPORTS TO: GENERAL MANAGER

FLSA: NON-EXEMPT

POSITION SUMMARY: The food runner is responsible for delivering food from the kitchen to the guests in a manner that is in accordance with the service standards of One Off Hospitality.

Requirements

Essential Duties & Responsibilities

• Maintains a cheerful, courteous disposition and a neat, clean and professional image
• Gains knowledge and becomes completely proficient with the food menu
• Properly describes each dish upon delivery to the table
• Answers any guest questions regarding ingredients, cooking technique or concerns about allergies and dietary restrictions
• Acts as the liaison between the front of the house and the back of house through communication with the service staff members and the expediter
• Fulfills any guest requests that may arise as food is being delivered (if you are unable to fulfill that request personally, it is your responsibility to find another team member who can be of assistance)
• Keeps service stations clean, neat and orderly
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary
• Performs shift change and/or opening or closing duties
• Adheres to all company safety and sanitation policies and procedures
• Assists other team members as needed or when business needs dictates

Minimum Qualifications (Education, Experience, Skills)

• High School Diploma or GED graduate
• Food Handler Certification required
• Ability to handle stress under pressure
• Willingness to maintain a clean, healthy, and safe working environment
• Ability to coordinate multiple activities with attention to detail
• Ability to work independently, with minimal supervision

Physical Demands and Work Environment

• Ability to be flexible with job demands and open minded when being asked to complete tasks
• Ability to operate and use all equipment necessary to run the restaurant
• Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
• Ability to work varied hours/days as business dictates
• Ability to stand for up to 8-10 hours a day
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.