Food Pantry Manager

LAKEWOOD COMMUNITY SERVICES CENTER; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

LAKEWOOD COMMUNITY SERVICES CENTER is seeking a Food Pantry Manager to oversee daily operations, inventory, and volunteer supervision in a full-time, on-site role. The manager ensures food safety, coordinates deliveries, and maintains client intake and service data with a focus on dignity and respect for all neighbors.

The role requires coordinating training for 20+ volunteers, plus reporting and process improvements to enhance pantry services in the Lakewood community.

Qualifications

• Maintains high standards of customer service for pantry visitors.
• Experience in food service operations and inventory management preferred.
• Comfort engaging with people from diverse backgrounds.
• Passion for ensuring neighbors have food.
• Strong organizational skills with attention to record-keeping and reporting.
• Experience supervising staff or volunteers in a community setting.
• Familiarity with client tracking systems is a plus.

Responsibilities

• Oversee daily operations of the food pantry.
• Manage inventory and coordinate food deliveries for a 10,000 sq ft facility.
• Schedule and supervise 20+ volunteers; provide training on pantry procedures.
• Maintain respectful, dignified client interactions and manage intake processes.
• Assist with reporting, record-keeping and process improvements for pantry services.

Skills

Customer service

Volunteer supervision

People management

Organizational skills

Record-keeping

Reporting

Computer skills

Food service operations

Education

College degree preferred

Tools

Client tracking systems

Job description

LAKEWOOD COMMUNITY SERVICES CENTER is a social service organization based in Lakewood, Ohio. The center focuses on serving community members by providing essential support services and resources. As a nonprofit organization, it works collaboratively with local partners to address food insecurity and other social needs. Part of the operation includes a choice food pantry where neighbors come to select food that suits their needs, dietary requirements in amounts suitable for their household size. The pantry seeks to provide a welcoming, inclusive environment for all residents.

Role Description

The Food Pantry Manager is a full-time, on-site role responsible for overseeing daily operations of the food pantry. This role manages inventory, coordinates food deliveries, manages a 10,000 square foot facility, organizes storage, and ensures adherence to food safety standards. The Food Pantry Manager schedules and supervises more than 20 volunteers, provides training on customer service and pantry procedures, and maintains a clean, organized facility. The position involves direct interaction with community members, supporting them with respect and dignity, managing client intake processes, and tracking service data. The Food Pantry Manager assists with reporting, record-keeping, and process improvements to enhance pantry services.

Qualifications

• Ability to maintain high standards of Customer Service and support for all pantry visitors.
• Experience in Food Service operations, including coordinating distribution and managing inventory preferred.
• Comfort engaging with people from many cultures, backgrounds, and walks of life.
• A passion for making sure our neighbors have the food they need.
• Strong organizational skills, with attention to detail in record-keeping and reporting.
• Experience supervising staff or volunteers and working collaboratively in a community-focused setting.
• Knowledge of basic computer skills. Familiarity with client tracking systems is a plus.
• Previous work in social services, nonprofit organizations, or community outreach.
• Post-secondary education is sought with a College degree preferred. Equivalent experience is considered. Additional certification in safe food handling is an advantage, but will be provided upon hiring.