Food & Nutrition Services - Eligibility Caseworker I

Wake County; Zebulon (NC); Hybrid; USD 54.000 - 62.000; Vollzeit

Zusammenfassung

Wake County is hiring a Food and Nutrition Services - Eligibility Caseworker I in Zebulon, NC to determine initial and ongoing eligibility for FNS. You will interview clients by phone or in person to gather information and assess eligibility.

Responsibilities include data entry, documenting decisions, making referrals to community resources, and supporting other case managers. Requires a high school diploma or GED and two years of related experience; Spanish skills are a plus.

Qualifikationen

• High school degree or GED.
• Two years of related experience.
• Equivalent education and experience accepted.

Aufgaben

• Assessing client's situation and provide appropriate information about economic benefits
• Referrals to community resources and other services
• Enter all required data into computer system in order to authorize benefits
• Requests the verification needed to determine eligibility according to program policy
• Evaluates the information provided and makes eligibility determination.
• Must meet established performance standards regarding quantity and quality of work
• Responsible for providing back up to other case managers
• Work reports, provide accurate and timely documentation
• Utilize document management system for caseload management

Kenntnisse

Attention to detail

Communication

Customer service

Microsoft Office

NC FAST

Hyland OnBase

Spanish language skills

Ausbildung

High school degree or GED

Two years of related experience

Equivalent education and experience

Tools

Microsoft Office

NC FAST

Hyland OnBase

Jobbeschreibung

What You'll Be Doing

The Food & Nutrition Services Program (once referred to as Food Stamps) helps low-income households with their monthly food expenses. The purpose of Food and Nutrition Services is to end hunger and improve nutrition and health. It helps eligible low-income households buy the food they need for a nutritionally adequate diet.

We are currently recruiting for a Food and Nutrition Services - Eligibility Caseworker I to become part of the Wake County team! The Food and Nutrition Services - Eligibility Caseworker I determines initial or ongoing eligibility for Food and Nutrition Services (FNS/Foodstamps) for new applications or re-determinations (or reviews) of ongoing cases. The FNS Eligibility Caseworker interviews individuals either by phone or in person to obtain the necessary information to determine eligibility.

• Assessing client's situation and provide appropriate information about economic benefits
• Referrals to community resources and other services
• Enter all required data into computer system in order to authorize benefits
• Requests the verification needed to determine eligibility according to program policy
• Evaluates the information provided and makes eligibility determination.
• Must meet established performance standards regarding quantity and quality of work
• Responsible for providing back up to other case managers
• Work reports, provide accurate and timely documentation
• Utilize document management system for caseload management

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long- term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

• High school degree or GED
• Two years of related experience
• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
• Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
• Experience determining eligibility for a Financial or Insurance Provider for financial assistance or insurance claims
• Experience assessing the financial capabilities and need for financial assistance (Financial Counseling)
• Direct clerical or customer services experience providing support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services
• Experience working with the homeless population
• Spanish language skills

How Will We Know You're 'The One'?

• Adaptability Accountability and integrity
• Ability to apply complex policy to determine client budgets and proficient in calculating client budgets
• Strong Attention to detail
• Stress tolerance
• Customer Service oriented and values Client diversity
• Excellent Communication (verbally and written)
• Ability to utilize office requirement and other relevant technology (software and systems) to meet business needs (e.g., Microsoft Office, NC FAST, and Hyland OnBase)

About This Position

Location: Eastrn Regional CenterZebulon, NC 27597

Employment Type: Regular

Work Schedule: Mon. - Fri. 8:15 am -5:00 pm

Hiring Range: 26.07 - 29.81

Market Range: 26.07 - 33.55

Posting Closing Date: 7:00 pm on 10/12/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants foremployment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that mayinclude: criminal, credit, motor vehicle, education, and sexual offender registry or others based on jobrequirements. Unless required by state law, a record of conviction will not automatically exclude you fromconsideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected.Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, duringand after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.