Food Manufacturing Customer Service Leader

Grande Cheese Company; Fond du Lac (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Grande Cheese Company in Fond du Lac, WI is seeking a hands-on Manager, Customer Service to lead domestic Foodservice and Custom Ingredients group customers, ensuring exceptional service, efficient order management, and high satisfaction.

The ideal candidate will have a 4-year degree, at least six years in manufacturing CS, two years leading a CS team, and strong experience with ERP, CRM, and EDI. This role requires collaborative, data-driven leadership and the ability to work flexible hours.

Qualifications

• Bachelor degree in Business Administration or related field; equivalent education/experience considered.
• Minimum of six years in manufacturing Customer Service.
• Minimum of two years managing a Customer Service team in manufacturing.
• Knowledge of EDI transactions and setting up customers.
• Experience with ERP, eCommerce, MS Office, and CRM systems.

Responsibilities

• Lead, coach, and develop a high-performing Customer Service team.
• Champion customer satisfaction through proactive communication and issue resolution.
• Drive continuous improvement using KPI data analytics and technology.
• Partner with Supply Chain, Sales, and Operations to optimize inventory and launches.

Skills

Leadership

Communication

Problem solving

Data analysis

Process improvement

Education

Bachelor's degree in Business Administration, Customer Service Management, or related field

Tools

ERP

CRM

eCommerce

MS Office

Job description

Grande Cheese Company in Fond du Lac, WI is seeking a hands-on Manager, Customer Service to lead domestic Foodservice and Custom Ingredients group customers, ensuring exceptional service, efficient order management, and high satisfaction.

The ideal candidate will have a 4-year degree, at least six years in manufacturing CS, two years leading a CS team, and strong experience with ERP, CRM, and EDI. This role requires collaborative, data-driven leadership and the ability to work flexible hours.