Food Lead: Customer Experience & Team Growth

majorsmanagement; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

Majors Management is seeking a Food Lead to support onsite store operations and customer service excellence. The role emphasizes adherence to cash controls, safety standards, and effective team leadership under the Store Manager.

The candidate should be comfortable handling multiple tasks, delivering quality service, and contributing to sales growth through upselling and teamwork. This position invites applicants who value compliance and customer satisfaction.

Qualifications

• Must have a people-first mentality; every team member and guest deserve a great experience.
• Value time and use your time effectively and efficiently.
• Get first-hand customer information and use it for improvements in products and services.
• Customer service experience desired.
• Ability to perform multiple tasks at one time.
• Read, understand, and speak English at an eighth-grade level.
• Comprehend and perform basic math skills.
• Understand, comprehend, and perform basic computer and point-of-sale skills.

Responsibilities

• Meet company customer service standards.
• Follow cash control policies and procedures.
• Adhere to laws on sale of government regulated products.
• Obey health department safety guidelines for food preparation.
• Detail cleaning of store interior and exterior.
• Stock and rotate products including coolers/freezers.
• Complete training activities and meet performance standards.
• Follow the company's general rules of conduct and code of ethics.
• Motivate sales associates to grow store sales with suggestive selling.
• Assist the store manager in hiring, developing, and training others.
• Other duties as assigned.

Skills

People-first mentality

Customer service experience

Multitasking

Basic math skills

Basic POS skills

English literacy (read/speak)

Job description

Majors Management is seeking a Food Lead to support onsite store operations and customer service excellence. The role emphasizes adherence to cash controls, safety standards, and effective team leadership under the Store Manager.

The candidate should be comfortable handling multiple tasks, delivering quality service, and contributing to sales growth through upselling and teamwork. This position invites applicants who value compliance and customer satisfaction.