Food Expeditor & Guest Experience Specialist

Mattel; Chicago (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

The Food Expeditor is located at the American Girl Retail Flagship Chicago location and reports directly to the Assistant Café Manager. This role engages customers professionally and courteously, supporting our mission of 'Celebrating Girls' in a fast-paced, child-friendly environment.

Your duties include delivering food and beverages, upselling, clearing and resetting tables, handling special requests, and following food-safety guidelines.

Qualifications

• 1–2 years of experience in hospitality/food service.
• ServSafe certification preferred.
• Experience working with children is preferred.
• Impeccable customer service.

Responsibilities

• Deliver food and beverages to guests.
• Upsell to guests and maintain guest flow.
• Maintain and reset tables as needed.
• Follow food safety guidelines and report issues.

Skills

Customer service

Upselling

Food safety

Team communication

Job description

The Food Expeditor is located at the American Girl Retail Flagship Chicago location and reports directly to the Assistant Café Manager. This role engages customers professionally and courteously, supporting our mission of 'Celebrating Girls' in a fast-paced, child-friendly environment.

Your duties include delivering food and beverages, upselling, clearing and resetting tables, handling special requests, and following food-safety guidelines.