Food Court Team Member

Playatgila; Chandler (AZ); On-site; USD 20,000 - 29,000; Part time

Job summary

Ultipro in Chandler, AZ is seeking a Guest Services Associate for food court operations. The role handles guest transactions, processes orders at the POS, and helps prepare hot and cold food items under supervision. This position emphasizes friendly service in a fast-paced environment.

You will maintain a clean workstation, safeguard cash drawer, and build knowledge of offerings to answer questions accurately. A HS diploma is preferred and compliance trainings must be completed.

Qualifications

• HS Diploma or equivalent preferred.
• Experience in fast-paced, high-volume food service preferred.
• Must acquire Gila River Health Card, Alcohol Awareness, BBP and other trainings.
• GILA WAY: Greet, Interact, Listen, Appreciate our guests.
• Excellent guest service, strong phone etiquette, and self-starter attitude.
• Maintain effective working relationships with guests and team members.
• Strong interpersonal and communication skills, both written and oral.
• Knowledge of Enterprise Policies and regulatory requirements.

Responsibilities

• Greets guests and processes food and beverage orders at the POS.
• Maintains accountability and security of cash drawer.
• Stocks and cleans workstation and venue to ensure presentable products.
• Ensures correct guest payment is collected for service.
• Maintains a professional, tidy appearance at all times.
• Builds knowledge of offerings to answer questions accurately.

Skills

Guest service

POS familiarity

Interpersonal communication

Time management

Teamwork

Telephone etiquette

Self-motivation

Education

HS Diploma or equivalent

Job description

Description

Hourly: $18.00 per hour

This position is responsible for providing excellent guest service by accurately and efficiently processing guest’s food and beverage purchases. Responsible for preparing all types of hot and cold food items in the Food Court. Assists in the preparation of all types of food items in the Food Court venues under close supervision. The team member performs duties related to the preparation of food and beverage items prepared in the Food Court outlets, under the direction of the Food Court Manager and/or Supervisor, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Greets guests and efficiently processes food and beverage orders and purchases through the Point of Sale (POS) System.
• Maintains the accountability and security of their individual cash drawer.
• Stocks and cleans workstation/venue to ensure presentable products.
• Ensures and collects appropriate guest payment for food and beverage service.
• Maintains a professional and tidy appearance at all times.
• Builds and maintains knowledge of food and beverage offerings to ensure all questions answered appropriate and accurately.

Skills/ Requirements

• HS Diploma or equivalent preferred.
• Experience working in fast-paced, high volume fine dining, casual food service and/or nightclub is preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.