Barback

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ is seeking a courteous server with a strong focus on guest experience. The role involves answering menu questions, maintaining beverage knowledge, and delivering attentive service to both internal and external guests.

Qualified applicants typically have a high school diploma and experience in fast-paced venues; expect to obtain required health and safety certifications and adhere to company policies.

Qualifications

• Experience in fast-paced, high-volume bar/restaurant/nightclub preferred.
• Knowledge of wine, beer and spirits preferred.
• Must acquire Environmental Health Food Handlers Card and Alcohol Awareness Certification.
• Ability to follow Enterprise Policies and Procedures and applicable regulations.
• Excellent guest service skills and strong communication.

Responsibilities

• Provide excellent guest service to all guests.
• Answer menu questions posed by guests.
• Maintain knowledge of beverages and menu items.
• Observe signs of intoxication.
• Deliver friendly, professional service to guests.
• Assist as server assistant when needed and ensure timely delivery of items.
• Ensure quality and presentation meet guest expectations.
• Perform other duties and special projects as assigned.

Skills

Guest service

Communication

Multitasking

Telephone etiquette

Self-starter

Follow-up

Education

High School Diploma or equivalent

Job description

Closing Date: October 13th, 2026 at 4:00 PM

Pay Rate: $17.00 per hour, plus tips

Essential Duties And Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.


• Answers menu questions posed by guests.


• Maintains knowledge of beverages and any food offerings or special menu items offered.


• Observes guests behavior and cues that could indicate obvious signs of intoxication.


• Provides attentive, friendly and professional service to internal and external guests while communicating in a positive, respectful manner.


• May act in the capacity of a server assistant and ensures food items are picked up and served immediately upon availability from the kitchen.


• Ensures the quality and presentation meet or exceed the expectations of guests.


• Performs other special projects and duties as assigned

Skills/ Requirements

• High School Diploma or equivalent preferred.


• Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.


• General wine, beer and spirituous liquor knowledge preferred.


• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.


• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.


• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.


• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.


• Strong interpersonal and communication skills, both written and oral.


• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.