Food & Beverage Supervisor

Sofitel; Philadelphia (Philadelphia County); On-site; USD 44,000 - 60,000; Full time

Job summary

Sofitel Philadelphia is seeking a dynamic Food & Beverage Supervisor to lead guest-focused service in our luxury setting. You will partner with kitchen and bar teams to ensure exceptional experiences, assist in menu updates, and manage reservations with a professional, polished approach.

The role emphasizes strong communication, team training, and meticulous standards while enabling ongoing guest engagement and a memorable stay for our discerning clientele.

Qualifications

• Experience in hospitality, especially luxury hotel or upscale restaurant/bar.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Knowledge of food & beverage operations is required.

Responsibilities

• Collaborate with kitchen and bar staff to ensure timely, accurate service.
• Monitor inventory levels and assist in ordering supplies.
• Maintain a clean and organized dining area; assist in menu planning.
• Greet and seat guests with a warm, professional demeanor; manage reservations.
• Coordinate events and private parties; train staff on standards.
• Prepare reports on guest feedback and service issues; ensure health & safety compliance.

Skills

Hospitality experience

Luxury service background

Excellent communication

Organizational skills

Flexibility with hours

Guest-focused service

Social media proficiency

Food & beverage knowledge

Education

High school diploma

Hospitality education (preferred)

Job description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel - Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the in-place to gather and mingle for Philly’s finest clientele. Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience. Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a dynamic and personable individual to join our luxury Food & Beverage team as a Food & Beverage Supervisor. This unique role wears many hats to include responsibilities of a host(ess) in the assigned outlet while supervising the food and beverage operations in your assigned shift. The ideal candidate will have excellent communication skills and the ability to provide an exceptional first experience for our guests. Additionally, the role involves assisting the management team with various administrative tasks:

Food & Beverage Supervisor

• Collaborate with the kitchen and bar staff to ensure timely and accurate service.
• Monitor inventory levels and assist in ordering supplies.
• Maintain a clean and organized dining area.
• Assist in menu planning and updates.

Guest Services

• Greet and welcome guests with a warm and friendly demeanor.
• Manage reservations and ensure efficient seating arrangements.
• Provide personalized recommendations and address guest inquiries.
• Ensure guest satisfaction by promptly addressing any concerns or requests.
• Utilize tools and platforms to create industry leading guest specific experience.

Communication

• Serve as a liaison between guests and the management team.
• Communicate guest preferences and special requests to the appropriate departments.
• Assist in training new staff members on service standards and procedures.
• Special Events Coordination: "planning" and coordinating special events, private parties, or large group reservations, ensuring that all guest requirements are met (this refers to masterclasses and PDR).
• Participate in regular team meetings and provide feedback on service improvements.

Administrative Support

• Assist with scheduling and staff management.
• Prepare reports and maintain records of guest feedback and service issues.
• Support the management team with various administrative tasks as needed.
• Ensure compliance with health and safety regulations.

Qualifications

• Previous experience in hospitality, particularly in a luxury hotel or upscale restaurant/bar setting.
• Strong communication and interpersonal skills.
• Proficiency in social media platforms and content creation.
• Excellent organizational and multitasking abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for delivering exceptional guest experiences.
• Basic knowledge of food and beverage operations is required.
• High school diploma or equivalent; additional hospitality or food & beverage education is a plus.

Your Team And Working Environment

• Be part of an influential team to guide the transformation of luxury, French hospitality.
• We recognize and celebrate team and individual successes.
• We are a brand influenced by French indulgence offering a genuine experience of art de vivre for both employees and guests.