Food & Beverage Supervisor

Terrace Grille Lakeland; Lakeland (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a family-owned business as an F&B Supervisor at Terrace Grille Lakeland. This role involves overseeing restaurant operations, ensuring high standards of food quality and service, and fostering a positive, team-centric environment. Our commitment to genuine hospitality means focusing on our guests' experiences as well as our staff's personal growth.

Benefits

Paid Time Off: 2 weeks vacation and 4 sick days

Voluntary paid time for community service

Comprehensive health, dental, and vision insurance

401(k) plan with employer matching

Global hotel discounts

Qualifications

• Must be able to lift and carry weights up to 50 pounds with assistance.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Train and coach staff on restaurant operations and guest service.
• Monitor adherence to health and safety standards in the restaurant.
• Interact with customers to enhance their dining experience.

Skills

Customer Interaction

Staff Training

Food Quality Assurance

Health and Safety Compliance

Job description

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement.

The F&B Supervisor will assist in directing all restaurant operations as directed. You will be responsible for maintaining high standards of food quality, service, health, and safety for the restaurant. You will be focused on optimizing each guest’s experience by living out our company purpose of “hospitality from our family to yours”.

Benefits:

• Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Volunteer Time: 2 hours of paid volunteer time each month
• Health, Wellness, and Income Protection: Comprehensive medical, dental, and vision insurance options, along with short-term disability, long-term disability, and life insurance plans
• Retirement Savings: 401(k) plan with employer matching contributions to help you prepare for the future
• Global Hotel Discounts: Exclusive rates on hotel stays worldwide

Responsibilities

• Train and coach staff
• Prepare and implement standard operating procedures
• Manage staff performance in accordance with established standards and procedures
• Ensure staff know and adhere to established codes of practice
• Monitor staff schedules
• Coordinate restaurant operations during each shift
• Monitor adherence to health, safety and hygiene standards in bar and restaurant
• Ensure compliance with restaurant security procedures
• Ensure alcohol regulations are adhered to
• Interact with customers
• Advise customers on food and beverage choices
• Ensure quality of food and beverage presentation
• Interact with customers to ensure all inquiries and complaints are handled promptly
• Total restaurant receipts and reconcile with sales
• Ensure cash management procedures are completed accurately
• Assist in marketing and promotional activities
• Ensure correct storage of supplies
• Greet each guest that you encounter during your shift with a friendly smile.
• Ensures uniform and personal appearance are clean and professional.
• Follow hotel procedures for reporting and turning in lost and found articles.
• Coordinate with other departments as necessary to resolve service requests or problems.
• Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
• Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certification.

Qualifications

• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects in excess of 50 pounds with assistance. Stands, sits, or walks for an extended time period.
• Ability to work a flexible schedule to include mornings, days, evenings, weekends and holidays.

*Employment is conditional on candidate's successful completion of pre-hire drug and background screening*

Naples Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.