Food & Beverage Supervisor

Hotel Bennett; Charleston (SC); On-site; USD 38,000 - 62,000; Full time

Job summary

Hotel Bennett in Charleston, SC, part of Salamander Hotels & Resorts, seeks a Food & Beverage Supervisor dedicated to guest experience. You will coach Service Professionals, oversee service quality, and ensure adherence to F&B culture and core values.

The role requires strong leadership, effective communication, and a commitment to ServSafe Alcohol compliance and required licenses. You will partner with management to maintain staffing, training, and seamless operation across all dining venues.

Qualifications

• Strong customer service orientation and communication skills.
• Must be able to read, write, and understand English.
• Experience in leadership roles preferred but not required.

Responsibilities

• Coach and train Service Professionals and organize ongoing training.
• Maintain appropriate staffing levels for optimal performance.
• Ensure adherence to hotel guidelines, policies and procedures.
• Supervise all service aspects and ensure high quality presentation.
• Interact with guests to guarantee satisfaction and dining enjoyment.
• Support other departments as needed and perform general duties.

Skills

Customer service

Communication

English proficiency

Education

High school diploma or GED

ServSafe Alcohol Certification

ABL Server License

Job description

POSITION OBJECTIVE

Responsible for the positive experience of guests through effective communication with all Service Professionals and guests. Adhere and follow Food and Beverage culture and vision in accordance to F&B core values.

Essential Job Functions

• Responsible for coaching and training Service Professionals as well as organizing ongoing training and development of the existing staff.
• This candidate must be knowledgeable of food & beverage trends.
• Assist the Manager with maintaining appropriate staffing levels to provide for optimal performance commensurate to volume.
• Assist the Manager in ensuring the adherence to departmental and Hotel guidelines, policies and procedures.
• Supervise all aspects of service.
• Ensure the presentation of food and beverage items are of the highest quality and consistent in preparation.
• Interact with guests frequently to ensure satisfaction and enjoyment of their dining experience.
• Coach and re-train employees as necessary for a successful operation
• Support other departments as many be necessary for successful operation of Hotel Bennett
• In addition to performance of the essential functions, this position maybe required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Manager based upon the requirements of the hotel:
• Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, and general clerical/cashier duties.
• Perform any general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Additional duties as necessary and assigned.

Education/Experience

• High school diploma or general education degree.
• Experience in a quality driven leadership position is preferred but not required.

Requirements

• Strong customer service orientation and skills.
• Must be able to speak, read, write and understand English.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Knowledge of all menu items, prices and general service procedures.
• Must possess basic computational ability.
• Complete the South Carolina state-approved ServSafe Alcohol Online Course & Exam within 30 days of hire
• Possess a valid ABL Server License issued by the state of South Carolina within 30 days of hire

PHYSICAL DEMANDS

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions
• May be required to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; to deal with problems involving several concrete variables in standardized situations

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.