Room Service Server

Hotel Bennett; Charleston (SC); On-site; USD 19,000 - 26,000; Full time

Job summary

Salamander Hotels & Resorts in Charleston, SC is seeking an In Room Dining Attendant to deliver food and beverage orders to guest rooms, uphold service standards, and assist in maintaining the In Room Dining area and equipment.

You will need knowledge of the menu and liquor offerings, ability to operate Micros, and must meet licensing requirements. This role supports a hospitality-driven team culture and requires flexibility for part-time or full-time shifts.

Qualifications

• High school graduate, some college.
• In Room Dining service experience preferred.
• Certification in liquor, wine and food service preferred.
• Certification in Food handling certificate preferred.
• Complete the South Carolina ServSafe Alcohol Online Course & Exam within 30 days of hire
• Possess a valid ABL Server License issued by the state of South Carolina within 30 days of hire

Responsibilities

• Deliver food and beverages to guest rooms.
• Maintain knowledge of all liquor brands, beers and non-alcoholic selections.
• Maintain knowledge of all menu items, preparation methods, ingredients, sauces, presentation and prices.
• Retrieve orders from kitchen and bar and deliver to tables/trays per standards.
• Serve items to guests in accordance with standards.
• Follow and support service commitments and core values.

Skills

English communication

Customer service

Attention to detail

Education

High school diploma

ServSafe Alcohol Certification

ABL Server License (SC)

Food handling certification

Tools

Micros

Job description

POSITION OBJECTIVE

Under supervision of the In Room Dining Supervisor delivers food and beverage orders to guest rooms according to hotel specifications, courteously and efficiently. Also assists in the maintenance and cleanliness of the In Room Dinning area, guest hall way, break down area and all of the equipment. Product knowledge is essential and must know all aspects of the menu and beverage offerings. Deliver amenities to guests. Maintain and contribute to a positive work environment. We are currently offering both part-time and full-time opportunities.

Essential Job Functions

• Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, hours of operation of each outlet.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available through In Room Dining.
• Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
• Maintain complete knowledge of guest room layout, locations and room numbers/names. Retrieve all food orders from kitchen, all alcoholic beverage from bar and place on the table/tray in accordance with the departmental standards.
• Serve the food items and beverages to the guest in accordance with the departmental standards.
• Follow and support service commitment and core values.

EDUCATION/EXPERIENCE

• High school graduate, some college.
• In Room Dining service experience preferred.
• Certification of previous training in liquor, wine and food service preferred.
• Certification in Food handling certificate preferred.
• Complete the South Carolina state-approved ServSafe Alcohol Online Course & Exam within 30 days of hire
• Possess a valid ABL Server License issued by the state of South Carolina within 30 days of hire

REQUIREMENTS

• Knowledge of local activities and attractions appropriate for hotel guest.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Ability to provide legible communication.
• Ability to use Micros and manual systems.
• Minimum 18 years of age to serve alcohol.
• Ability to exert physical effort while transporting trays and tables from service area to guests.
• Ability to focus on details, maintain good coordination and work cohesively with co-workers as part of the team with minimal supervision.

PHYSICAL DEMANDS

• 90% - Stands during entire shift. 50% - Reaches and bends frequently. 70% - carries 20 lbs and push tables over a long distance. 75 % Verbally communicates with Guests.

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

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