Food & Beverage Supervisor

Holiday Inn Reagan National Airport; Arlington (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality group is seeking a Food and Beverage Supervisor to enhance guest satisfaction and drive revenue. This role includes supervising the team, managing financial expectations, and ensuring compliance with health regulations. Ideal candidates have strong communication skills and a focus on customer service in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• 12 months of supervisory experience in food and beverage operations.
• Excellent verbal communication skills and attention to detail.

Responsibilities

• Supervise the Food and Beverage team and ensure guest satisfaction.
• Maximize Food and Beverage revenues and manage financial transactions.
• Maintain a clean and safe work area in compliance with regulations.

Skills

Communication

Customer Focus

Attention to Detail

Team Leadership

Education

High School diploma or GED

TIPS or CARE beverage service certification

Job description

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible for taking a lead role in meeting all standards in accordance with B. F. Saul Company Hospitality Group /brand high-quality standards. Provides work direction to other cooks and enforces compliance with health regulations. Helps ensure achievement of overall financial results, guest satisfaction and positive associate elations.

Responsibilities

• Guest Service: Accountable for guest satisfaction by supervising the Food and Beverage team, ensuring food and beverage service standards are met and guest needs are responded to in a timely manner. Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards.
• Financial Expectations: Follows proper selling techniques and ensures strategies are utilized to maximize Food and Beverage revenues. Drives sales and maximizes revenue by up-selling. Follow B.F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Safety/Risk Management: Maintains a clean and safe work area in compliance with B.F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B.F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
• Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all B.F. Saul Company Hospitality Group Standard Operating Procedures.

Qualifications

• Education: High School diploma or GED required. TIPS or CARE beverage service certification or the ability to obtain certification is required.
• Experience/Knowledge/Skills/Abilities: 12 months in a position requiring skills/abilities similar or equal to that of a Restaurant/Food and Beverage Supervisor.
• Prior experience in guest relations. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Source: Hospitality Online