Food & Beverage / Retail Representative

Portage Glacier Cruises; Anchorage (AK); On-site; USD 20,457 - 29,136; Part time

Job summary

A leading cruise operation in Alaska seeks a Retail Representative (Food & Beverage) to enhance guest experiences aboard the M/V Ptarmigan. Responsibilities include serving snacks and beverages, processing transactions, and maintaining cleanliness. Ideal candidates should possess strong customer service skills, an Alaska Alcohol Server Training Card, and enjoy working in a fast-paced maritime environment. A flexible schedule is essential due to the seasonal nature of the job.

Qualifications

• Must be at least 21 years of age.
• Current Alaska Alcohol Server Training Card and Food Handler’s Permit required prior to or upon employment.
• Previous customer service or retail experience preferred.

Responsibilities

• Serve packaged snacks, beverages, and alcoholic drinks in compliance with regulations.
• Process retail, beverage, and ticket transactions using the point-of-sale system.
• Greet guests warmly and provide friendly, efficient customer service.
• Stock and display retail merchandise and beverages for proper presentation.
• Maintain a clean, organized vessel and retail counter.

Skills

Customer service skills

Ability to work in teams

Attention to detail

Communication skills

Job description

Retail Representative (Food & Beverage)Reports To: Captain and Sales Representative SupervisorCategory: Non-ExemptSalary Range: $18.00 per hourWork Location: Portage Lake

Position SummaryThe Retail Representative (Food & Beverage) plays a vital role in creating a welcoming and enjoyable guest experience aboard the M/V Ptarmigan. This position is responsible for serving packaged snacks, beverages, and alcoholic drinks; processing retail and ticket transactions; and maintaining a clean, organized, and guest-ready counter area throughout daily sailings.

The ideal candidate enjoys engaging with guests in a fast-paced maritime environment, demonstrates strong attention to detail, and takes pride in supporting smooth vessel operations through teamwork and exceptional service. This position requires a current Alaska Alcohol Server Training Card and Food Handler’s Permit prior to or upon employment.

Essential Duties and ResponsibilitiesServe packaged snacks, beverages, and alcoholic drinks in compliance with all food safety and alcohol service regulations.

Accurately process retail, beverage, and ticket transactions using the point-of-sale system.

Greet guests warmly and provide friendly, efficient, and professional customer service throughout the cruise.

Stock, rotate, and display retail merchandise and beverages to ensure proper presentation and inventory management.

Work in coordination with deckhands to maintain a clean, organized vessel between sailings, including the retail counter, seating areas, and trash removal.

Follow established point-of-sale, cash handling, and inventory control procedures.

Support daily opening and closing duties, including restocking and preparing for upcoming sailings.

Collaborate closely with the Captain, vessel crew, and fellow team members to ensure smooth operations and high guest satisfaction.

Perform other duties as assigned.

Physical Requirements & Work EnvironmentAbility to stand for extended periods and perform repetitive motions.

Ability to bend, reach, and lift up to 40 pounds.

Work is performed aboard a vessel in a fast-paced maritime environment with exposure to varying weather conditions.

Must be able to work a flexible schedule, including weekends, holidays, and potential overtime during the tourism season.

QualificationsMust be at least 21 years of age.

Current Alaska Alcohol Server Training Card and Food Handler’s Permit required prior to or upon employment.

Previous customer service or retail experience preferred.

Strong interpersonal and communication skills.

Ability to work effectively as part of a team in a dynamic environment.

Reliable, detail-oriented, and committed to guest service excellence.

Shareholder PreferencePortage Glacier Cruises is owned by Na Dena, a partnership between Huna Totem Corporation and Doyon, Limited. Shareholders and descendants of Huna Totem Corporation and Doyon, Limited will be given preference in hiring, training, and advancement when qualifications and experience are comparable.

Compensation details: 18-18 Hourly Wage

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