Food Beverage Outlets Supervisor

Doubletree by Hilton Colorado Springs; Colorado Springs (CO); On-site; USD 19,286 - 20,664; Full time

Job summary

Doubletree by Hilton Colorado Springs is seeking an AM/PM Food & Beverage Outlets Supervisor to oversee daily operations across the hotel’s outlets. You will lead staff, drive sales targets, monitor inventory, and uphold brand standards while resolving guest concerns to ensure smooth and profitable service.

Responsibilities include conducting shift meetings, scheduling, coaching, maintaining grooming and cleanliness, managing POS and cash drops, and ensuring sanitation and safety compliance.

Qualifications

• Bachelor's degree in Hospitality, Business Administration, or related field preferred.
• 1–3 years of supervisory or team leadership experience in retail or food and beverage environment.
• Strong communication, conflict resolution, time management, and basic financial/math skills.

Responsibilities

• Conduct daily shift meetings to communicate goals, promotions, and daily expectations.
• Schedule employees, track time and attendance, and process payroll/labor reports.
• Train new team members, provide coaching, and assist management with performance reviews.
• Monitor grooming, uniform standards, and morale.
• Lead floor walks to ensure merchandising and cleanliness.
• Manage POS transactions, cash drops, and reconcile daily sales.
• Respond to guest concerns and resolve escalated issues.
• Ensure sanitation, alcohol, and safety regulations are followed.
• Monitor inventory levels, receive stock, and replenish as needed.
• Conduct audits to minimize shrinkage and track variance.
• Review sales reports to identify performance trends and opportunities.

Skills

Strong communication

Conflict resolution

Time management

Basic financial/math skills

Education

High School diploma or equivalent

Associate's or Bachelor's degree in Hospitality or related field

Job description

AM/PM Food & Beverage Outlets Supervisor

The Outlets Supervisor oversees the daily operations of the food and beverage outlets. Key responsibilities include managing staff, driving sales targets, monitoring inventory, maintaining brand and safety standards, and resolving customer complaints to ensure efficient and profitable operations.

Responsibilities

• Conduct daily shift meetings to communicate goals, new promotions, and daily expectations.
• Schedule employees, track time and attendance, and process payroll/labor reports.
• Train new team members, provide real-time coaching, and assist management with performance reviews and disciplinary actions.
• Monitor team grooming, uniform standards, and overall morale.
• Lead floor walks to ensure visual merchandising standards and facility cleanliness are consistently met.
• Manage POS transactions, handle cash drops, and reconcile daily sales.
• Respond to guest concerns, resolve escalated customer issues, and ensure a high level of satisfaction.
• Ensure strict compliance with sanitation, alcohol, and facility safety regulations.
• Monitor inventory levels, handle receiving, and execute stock replenishment.
• Conduct periodic audits to minimize shrinkage, track variance, and maintain product pars.
• Review and analyze sales reports to identify performance trends and opportunities.

Qualifications

• Education: High School diploma or equivalent is required; an Associate's or Bachelor's degree in Hospitality, Business Administration, or a related field is often preferred.
• Experience: 1–3 years of prior supervisory or team leadership experience in a relevant retail or food and beverage environment.
• Skills: Strong communication, conflict resolution, time management, and basic financial/math skills.
• Certifications: Food safety (ServeSafe).

Compensation: $14 – $15 hourly plus tips