Food & Beverage Operations Supervisor

HILTON ROSEMONT; Rosemont (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical, dental, and vision insurance

Life and disability insurance

Employee discounts

Job summary

Hilton Rosemont is seeking a dedicated supervisor to lead outlet and banquets service staff, ensuring high-quality guest experiences across venues. You will assist in maintaining service standards, cleanliness, and presentation while resolving issues during peak periods.

Responsibilities include staffing, training, and coordination with kitchen and service teams, plus participation in daily reporting and supply management to support smooth operations.

Qualifications

• Must speak, read, write, and understand the primary language used in the workplace.
• Able to read and write to facilitate communication.
• Requires good verbal and written communication skills.
• Must possess basic computational ability.
• Ability to supervise subordinate staff, including assignment of duties and evaluating service.
• Knowledge of hotel food and beverage operations and cost controls.

Responsibilities

• Circulate in outlets to ensure professional and timely service; handle guest complaints.
• Ensure availability of manpower, supplies, and equipment; assist in hiring, scheduling, supervision of staff.
• Attend pre-meal meetings and conduct ongoing training to improve performance.
• Assist in completing reports on production and requisitions; regulate distribution of supplies.
• Additional responsibilities may be assigned by Food & Beverage leadership or General Manager.

Skills

Guest service

Supervision experience

Communication skills

Time management

Job description

JOB SUMMARY

Daily supervision and direction of outlet & banquets service staff. Assist in the development, implementation, and maintenance of quality standards for outlets & banquets. Interact with guests to ensure a positive guest experience. Provides floor supervision during high-demand service periods across outlets and banquets, resolving guest issues, delays, product shortages, and operational challenges before they escalated. Ensures Hilton service standards, cleanliness, and presentation are consistently upheld.

ESSENTIAL FUNCTIONS

• Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers. Handle guest complaints.


• Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision, and control of greeters, servers and bus attendants.


• Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.


• Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.


• Additional Responsibilities may be assigned by the Food & Beverage leadership and/or General Manager

SPECIFIC JOB KNOWLEDGE AND ABILITIES

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.


• Must be able to read and write to facilitate the communication process.


• Requires good communication skills, both verbal and written.


• Must possess basic computational ability.


• Ability to supervise subordinate staff, including but not limited to assignment of duties, evaluating service, and issuing disciplinary action when necessary.


• Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by computer.


• Knowledge of hotel food and beverage operations.


• Knowledge of food and alcoholic beverages.


• Knowledge of food service techniques and cost controls such as manpower, productivity, food cost and other expenses.


• Exceptional food and beverage knowledge and pricing.

PHYSICAL DEMANDS

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.


• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task.


• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.


• Must be able to lift up to 15 lbs. on a regular and continuing basis.


• Must be able to lift trays of food or food items weighing up to 30 lbs. frequently.


• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.


• Must be able to exert well-paced ability in limited space.


• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.


• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.


• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.


• Requires manual dexterity to use and operate all necessary equipment.

AVAILABILITY

This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Saturdays and Sundays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.

In accordance with Illinois law, the compensation and benefits for this position are as follows:

Pay Range:

$20 – $22 per hour

Compensation within this range will be determined based on relevant experience, skills, and other job-related factors consistent with applicable law.

Benefits

• Paid time off, including:
  
  
  
  • Paid holidays
  
  
  • Paid sick leave and/or paid leave
  
  
  • Vacation time
  
  
  
  


• Medical, dental, and vision insurance


• Life and disability insurance


• Employee Assistance Program (EAP)


• Employee discounts (e.g., hotel stays, food & beverage, and partner programs)

Paid Leave

This position is eligible for paid leave benefits in accordance with applicable state and local laws.

The Company provides paid leave benefits that meet or exceed legal requirements. Details regarding accrual, use, and eligibility will be provided upon hire.

Scheduling Expectations

Work schedules for this position are based on business needs and may vary, including:

• Evenings, weekends, and holidays


• Shifts based on occupancy levels, events, and seasonal demand

Schedules are communicated in advance in accordance with Company policy.

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.