Event Setup Supervisor

Tentac Enterprises; Bloomington (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Employer Paid Life Insurance

Paid Time Off

Medical

401K with employer match

Flexible Spending Accounts (FSA)

Job summary

Tentac Enterprises seeks an Event Setup Supervisor at the DoubleTree Hotel in Bloomington, IL. You will supervise banquet setup, coordinate with servers and kitchen, and ensure guests receive timely, courteous service for weddings, meetings, and special events.

Requirements include a High School Diploma with hospitality experience, Food Protection Manager Certification, and knowledge of F&B service. Growth opportunities exist within a friendly hotel team.

Qualifications

• High School Diploma required; hospitality coursework preferred.
• Food Protection Manager Certification required or willingness to obtain.
• Experience in hotel F&B or related hospitality role essential.

Responsibilities

• Supervise banquet setup functions and coordinate with banquet personnel.
• Brief pre-function specifications and assign stations for functions.
• Coordinate with kitchen for timely food presentation and service.
• Ensure staff follow sanitation practices and provide excellent guest service.

Skills

Food & Beverage knowledge

Team leadership

Guest service excellence

Communication

Education

High School Diploma

Hospitality college coursework

Tools

POS System

MS Word

MS PowerPoint

MS Excel

MS Outlook

Job description

Job Details: Job Location: DoubleTree Hotel - Bloomington, IL, Position Type: Full Time, Salary Range: $16.00 - $16.50Hourly, Love being part of a great event? We’re looking for both AM and PM Supervisors who can help make weddings, celebrations, meetings, and special occasions unforgettable!

Benefits:

• Employer Paid Life Insurance
• Employer Paid Long Term Disability
• Employer Paid Short Term Disability
• Paid Time Off
• Medical
• Dental
• Vision
• 401K with employer match
• Flexible Spending Accounts (FSA)
• Voluntary Accident Coverage
• Voluntary Critical Illness Coverage
• Voluntary Life Insurance

Qualifications: Job Title: Event Setup Supervisor Department: Food and Beverage Reports To: Food and Beverage Director

General Summary:

To maximize customer satisfaction by supervising the event setup functions and providing friendly, courteous, helpful, timely, and professional service to all guests in accordance with the standards of Doubletree by Hilton.

Essential Functions:

• Ensures efficient operation of banquet functions by coordinating and providing work direction for banquet personnel
• Holds pre-function briefing to determine specifications of each function
• Ensures quality service by assigning employees to work stations
• Ensures that servers take care of every customer and are alert at all times to see that customers are given every attention
• Provides work direction to servers and housemen; verifies that servers are at work as scheduled
• Handles customer concerns and complaints promptly and tactfully
• Works closely with kitchen to coordinate cooking, food presentation and delivery times for each function
• Ensures that employees follow proper sanitation practices
• Supervises the handling, storage and security of all kitchen and banquet equipment used in any/all functions
• Provides employees with the information needed to perform their job effectively
• Orients employees to the department and hotel and provides on-the-job training on job responsibilities
• Prioritizes and assigns work
• Provides feedback to the employees and the department manager on the employee’s performance of job responsibilities
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Creates 100% guest satisfaction by demonstrating CARE hospitality and by exceeding guest expectations
• Completes dish and food requisitions as necessary
• Reports all maintenance problems to appropriate personnel
• Inspects rooms and public areas for cleanliness
• Performs other duties as required to provide genuine hotel hospitality

Specific Job Knowledge, Skills and Ability:

• Strong knowledge of food and beverage preparation and service of various alcoholic beverages, and liquor laws in serving underage people.
• Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings.
• Demonstrate the ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels.
• Demonstrate the ability to proactively prioritize needs, put first things first, and effectively manage resources and time.
• Working knowledge of the appropriate table settings, service ware, and menu items.
• Ability to fully follow supervisor’s directions.
• Ability to read, speak and write English sufficient to understand menus and special promotions, communicate with guests in a professional manner, assist guests with special requests, and to take orders.
• Ability to remember and recite menu items.

Qualification Standards

Communication: Strong communication skills. Skills should include the ability to deal effectively with vastly diverse groups of people and clients.

Education: Preferred: High School Diploma and College in Hospitality

Licenses or Certificates: Required: Food Protection Manager Certification. Must have the ability to take the exam if doesn’t already have the certification. Required: Must be of legal serving age. Additional language ability preferred.

Computer Skills: Preferred: Point of Sale System, Microsoft (Word; Power Point; Excel; Outlook)

Experience: Required: Hotel F&B experience or other experience in the hospitality/food industry.

Appearance: All employees must maintain a neat, clean and well-groomed appearance including hair color.

Physical Requirements

• Sitting in a normal seated position or the ability to stand for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Manual dexterity of hands in order to manipulate keyboard and office equipment
• Ability to see within normal parameters
• Ability to hear within normal range
• Ability to move about
• Ability to carry trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift. Must be able to push and pull weight equaling 100 lbs.
• Manual dexterity of hands in order to manipulate serving spoons, trays, etc.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

It is the policy of Tentac Enterprises to comply with all federal and state laws concerning the employment of individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC)

Tentac Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Effective Date: November 21st, 2023