Director of Rooms - Sun Mountain Lodge Winthrop, WA

Hotel Equities; Winthrop (WA); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Disability Insurance

Life Insurance

401k with 5% match

Paid Time Off

Paid Holidays

Job summary

Hotel Equities is seeking a Director of Rooms for Sun Mountain Lodge in Winthrop, WA. This leadership role oversees Front Desk, Housekeeping, and Guest Services to ensure exceptional guest experiences and financial performance.

The position requires 5+ years in hotel management, including 3+ years in a Rooms Division leadership role, and strong leadership and communication skills. Responsibilities include budgeting, KPI analysis, and cross-department collaboration to optimize occupancy and

Qualifications

• 5+ years in hotel management, with at least 3 years in a leadership role within Rooms Division.
• Strong knowledge of Front Desk, Housekeeping, and Guest Services operations.
• Proven track record of delivering exceptional guest service and driving financial performance.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Oversee daily operations of the Rooms Division (Front Desk, Housekeeping, Guest Services).
• Develop and manage Rooms Division budget, cost control, and profitability.
• Monitor KPIs related to occupancy, revenue, and guest satisfaction; drive improvements.
• Collaborate with Sales and Marketing to maximize room occupancy and revenue.
• Lead, coach, and schedule staff; conduct performance evaluations and trainings.

Skills

Leadership

Hotel ops

Staff mgmt

Guest service

Budget mgmt

Communication

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkableDirector of Roomsfor Sun Mountain Lodge in Winthrop, WA.

The Director of Rooms will oversee the daily operations of the Rooms Division, including Front Desk, Housekeeping, and Guest Services. This position ensures the highest level of guest satisfaction, operational efficiency, and financial performance in alignment with the Lodge’s luxury standards.

Key Responsibilities:

• Leadership & Management:
• Lead, mentor, and manage a team of Front Desk, Housekeeping, and Guest Services staff to deliver exemplary service.
• Develop and implement operational policies and procedures to ensure efficient and effective room operations.
• Conduct regular training sessions to enhance staff skills and ensure adherence to service standards.
• Guest Experience:
• Ensure an exceptional guest experience by maintaining high standards of service and addressing guest concerns promptly and professionally.
• Oversee the resolution of guest issues and implement feedback mechanisms to continuously improve service quality.
• Foster a culture of personalized service, ensuring all guests feel valued and well cared for.
• Develop and manage the Rooms Division budget, ensuring cost control and profitability.
• Monitor and analyze key performance indicators (KPIs) related to room occupancy, revenue, and guest satisfaction.
• Collaborate with the Sales and Marketing teams to develop strategies to maximize room occupancy and revenue.
• Operational Excellence:
• Oversee the maintenance and cleanliness of guest rooms and public areas to ensure they meet the Lodge’s high standards.
• Implement and maintain inventory control systems for linens, supplies, and equipment.
• Coordinate with the Engineering and Maintenance teams to ensure all guest room facilities are functioning optimally.
• Human Resources:
• Conduct performance evaluations and provide coaching and development opportunities for team members.
• Manage staff scheduling to ensure adequate coverage while optimizing labor costs.
• Compliance & Safety:
• Ensure all operations comply with health, safety, and regulatory requirements.
• Regularly review and update safety protocols to protect guests and staff.
• Oversee emergency response procedures related to the Rooms Division.

Qualifications:

• Minimum of 5 years of progressive experience in hotel management, with at least 3 years in a leadership role within the Rooms Division.
• Strong knowledge of hotel operations, including Front Desk, Housekeeping, and Guest Services.
• Proven track record of delivering exceptional guest service and driving financial performance.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and handle multiple priorities.

Physical Requirements:

• Ability to stand, walk, and move around the property for extended periods.
• Must be able to lift up to 25 pounds occasionally.

Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account

Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked

Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day