Food & Beverage Manager in Training

Highgate Hotels, LP; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a premier hospitality management company as a Food & Beverage Manager in Training. This role offers a unique opportunity to gain hands-on experience in food and beverage operations, from kitchen coverage to guest service. You will be instrumental in ensuring smooth operations while providing exceptional service to guests. As part of a dynamic team, you'll engage with guests, assist in event planning, and support culinary staff in a vibrant, luxury hotel environment. If you're passionate about hospitality and eager to learn, this position is perfect for you.

Qualifications

• Experience in a hotel or related field preferred.
• Must be proficient with Microsoft Office and Delphi FDC.

Responsibilities

• Provide floor coverage in the Street Bar and support culinary teams.
• Attend BEO meetings to assist in planning and execution of banquet operations.
• Provide clerical support such as data entry and compiling reports.

Skills

Customer Service

Communication Skills

Microsoft Office

Culinary Knowledge

Education

High School Diploma

College Coursework in Hospitality

Tools

Delphi FDC

Job description

Food & Beverage Manager in Training

Requisition ID

2025-63754

Category

Food and Beverage

Job Location

US-MA-Boston

Property

The Newbury Boston

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Overview

The Food & Beverage Manager in Training will receive exposure to/and provide support in all aspects of the food and beverage operation including on the floor and kitchen coverage, clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Food & Beverage. He/she is also responsible for providing attentive, courteous and efficient service to all guests.

Responsibilities

Provide floor coverage in the Street Bar and support the back of house culinary, stewarding and personal dining team as needed.
• Attend BEO (Banquet Event Order) meetings to assist in planning and execution of banquet operations.
• Provide clerical support such as editing, printing and distributing menus and other materials, data entry and compiling reports from our POS system.
• Act as a host, utilizing our guest reservation system and warmly engaging with our guests to enhance the arrival, dining and departure experience.
• Answer telephone and email messages. Respond accordingly.
• Manage all incoming catering inquiries and distribute
• Maintain and stay abreast of the latest computer programs/innovations (as applicable).
• Assist with catering event resumes and distribution
• Manage BEO distribution and event guarantees
• Filing of all pertinent correspondence in a timely manner.
• Handle correspondence pertaining to department.
• Maintain adequate inventory of office supplies.
• Responsible for the smooth operation of the office.
• Type and distribute meeting minutes.
• Maintain trace file as needed.
• Prepare Banquet Event Orders (BEOS) and Group Resumes as needed
• Greet guests/clients/employees when necessary.
• Attend meetings/training as required by management.
• Must be proficient with Microsoft Office and Delphi FDC

Qualifications

Education & Experience:

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• At least 1 year of progressive experience in a hotel or related field preferred.
• College course work in related field helpful.
• Computer knowledge/skills required.

Physical Requirements:

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Assisting with guest communication via e-mail and phone and in person.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.