Food & Beverage Manager

Crescent Hotels & Resorts; Berkeley (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a dynamic Food & Beverage leader in Berkeley, CA to drive service quality and profitability. You will lead the F&B staff, train and coach, and ensure guest satisfaction while aligning with brand standards and hotel goals.

Responsibilities include staffing, training records, budget oversight, and maintaining compliance with SOPs and safety policies. Collaboration with hotel leadership is essential to deliver exceptional guest experiences.

Qualifications

• Leads F&B staff to meet department goals and standards.
• Ensures guest and employee needs are met through effective meetings and communication.
• Manages guest satisfaction and responds to service issues promptly.
• Trains and coaches associates; develops staff performance.
• Interviews and develops associates; manages training records.

Responsibilities

• Oversees training; ensures training records are maintained.
• Analyzes quality issues and implements training to improve results.
• Manages labor and expenses to maximize profitability.
• Ensures compliance with policy, SOPs, and safety regulations.
• Delivers discipline and corrective actions when needed.
• Builds client relationships to drive repeat business.

Skills

Leadership

Guest service

Communication

Training & development

Education

ServSafe Food Manager

Certified Food Handler

Job description

Description

• Leads the food & beverage staff to ensure department operates efficiently and business goals are achieved.
• Attends appropriate meetings and communicates effectively with all responsible staff to ensure guest and employee needs are met.
• Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner.
• Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Responsible for interviewing and developing associates.
• Evaluates staff performance and coaches to ensure standards are met.
• Motivates team by setting goals, providing ongoing feedback, and rewarding/recognizing associates.
• Delivers discipline and corrective actions
• Responsible for training all associates and ensuring training records are maintained.
• Analyzes quality issues, identifies training needs, and ensures implementation to improve results.
• Utilizes available resources and adheres to Restaurant/Hotel training policies.
• Ensures all company, brand, and department-specific training requirements are met.
• Accountable for achieving business revenue goals by developing and implementing service programs.
• Responsible for building and maintaining client relationships to drive repeat business/customer referrals.
• Uses expertise to develop and implement changes to food and beverage operations based on sales and guest comments.
• Responsible for management of expenses to maximize hotel profitability.
• Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget.
• Follows Restaurant/Hotel procurement guidelines and applies good business judgment.
• Manages and maintains company assets to stay within budget guidelines.
• Conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per Restaurant/Hotel, brand, local, state and federal regulations.
• Ensures a clean and safe work environment and follows all Restaurant/Hotel procedures for guest/employee incidents.
• Responsible for effective self/workload management.
• Demonstrates clear written and verbal communication skills.
• Promotes collaboration and positive, professional work environment.
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
• Adheres to all Restaurant/Hotel Standard Operating Procedures.

Qualifications

Licenses & Certifications

• ServSafe Food Mgr Cert (preferred)
• Certified Food Handler (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.