Food & Beverage Lead Server Supervisor

General Hotels Corporation; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company seeks a Food & Beverage Lead Server Supervisor to manage operations, ensure quality service, and enhance guest experiences. The role involves training staff, maintaining standards, and addressing customer needs in a busy environment. Join a dedicated team committed to excellence and enjoy comprehensive benefits including insurance options and a generous time-off package.

Benefits

Medical, Dental, and Vision Insurance Options

Company Paid Life Insurance

401(k) with company match

Hotel Room Discounts

Generous Time Off Package

Qualifications

• Proven work experience as a Restaurant Server.
• Ability to work flexible hours, including AM and PM shifts.

Responsibilities

• Manage day-to-day staffing requirements and team performance.
• Ensure compliance with food safety and sanitation regulations.
• Provide excellent guest service and address concerns.

Skills

Communication

Customer Service

Food Safety Knowledge

Conflict Resolution

Team Leadership

Job description

Join to apply for the Food & Beverage Lead Server Supervisor role at General Hotels Corporation.

Manage food and beverage operations to ensure quality service and standards while delivering a guest experience that is unique. Ensure compliance with all federal, state, and local regulations concerning health, safety, or other requirements.

Duties And Responsibilities

PEOPLE:

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
• Educate and train all team members in compliance with federal, state, and local laws and safety regulations. Ensure staff are properly trained on quality and service standards, have the necessary tools and equipment, and are empowered to carry out job duties.
• Educate and train all team members on menu knowledge and upselling techniques.
• Treat each employee fairly; listen and handle employee issues as they arise in a professional manner. Discrete employee counseling and problem-solving skills are essential.
• Set a positive example and always lead by example in appearance, work ethic, and service standards.
• Order food, supplies, and necessary products.
• Greet customers and take their orders.
• Provide menu recommendations and answer questions about items.
• Prepare and serve food and drinks.
• Ensure customer satisfaction by checking in with customers and addressing concerns.
• Keep dining area neat and organized.
• Collaborate with kitchen staff.
• Adhere to all food safety and sanitation regulations.

GUEST EXPERIENCE:

• Ensure all food and beverage equipment are in proper operational condition and are cleaned regularly.
• Ensure that the restaurant facility is cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Respond courteously and promptly to all guest questions, complaints, and requests to ensure high guest satisfaction.

Requirements

• Proven work experience as a Restaurant Server.
• Excellent communication and customer service skills.
• Friendly and outgoing personality.
• Knowledge of food safety and sanitation regulations.
• Ability to handle cash and credit card transactions.
• Ability to work in a fast-paced environment while remaining calm and professional.
• Ability to lift and carry heavy trays safely.
• Ability to work flexible hours, including AM and PM shifts, weekdays, weekends, and holidays.

Benefits

• Medical, Dental, and Vision Insurance Options.
• Company Paid Life Insurance.
• Company Paid Telemedicine.
• Supplemental Life Insurance.
• 401(k) with company match.
• Earned Wage Access (“on-demand pay”) through PayActiv.
• Hotel Room Discounts.
• Company Paid Employee Assistance Program.
• Perks through Benefit Hub.
• Generous Time Off Package.

This is a full-time, on-site position with regular hours Monday through Friday. Some evenings and weekends may be required.

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality