Food & Beverage Host: Flexible Schedule & Guest Delight

Dutch Wonderland Inn; Lancaster, Northern (Lancaster County, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Dutch Wonderland is seeking a Food & Beverage Ambassador to help deliver quality guest experiences in a fast-paced park setting. You will prepare food using hot equipment, maintain kitchen organization, and ensure timely, safe service aligned with management specifications.

The role focuses on delighting guests, maintaining product quality, and following safety guidelines while working at one or more food stalls or restaurant locations throughout the park.

Qualifications

• No education requirements for this role.
• 1+ year of previous culinary work experience at a food service or restaurant preferred but not required.

Responsibilities

• Greet customers, assist with questions, and manage accurate transactions to provide an engaging customer experience
• Perform opening and closing procedures related to the assigned Food & Beverage location and as directed by team leads and shift supervisors
• Set up and breakdown of workstation
• Responsible to adhere to all applicable labor regulations and guidelines, including scheduled start and end times, break schedules and consecutive days worked
• Prepare food following proper procedure and safety guidelines using fryers, grills and other professional kitchen equipment
• Prepare food items according to menu specifications, portion sizes and proper cooking temperatures
• Ensure all food product specifications and procedures are followed during preparation
• Maintain cleanliness of kitchen equipment: refrigeration, fryers, griddles, ovens, outdoor grills, food warmers, soda fountains, etc.
• Store and rotate stock and food items within assigned work locations
• Maintain a safe work environment, according to company and external inspection standards
• Replenish condiments, beverages, and food supplies while maintaining a clean work area
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Monitor product quality and communicate shrinkage/waste to the lead and/or supervisor
• Provide excellent customer service
• Conduct transactions while ensuring all handling procedures are followed – including credit and refund transactions, loss prevention
• Quickly and politely respond to and resolve guest questions and concerns
• Follow all proper Personnel Protective Equipment guidelines when working around food preparation equipment
• All other duties assigned by leadership

Skills

Culinary experience

Customer service

English language

Bilingual (Spanish optional)

Education

No education requirements

Job description

Dutch Wonderland is seeking a Food & Beverage Ambassador to help deliver quality guest experiences in a fast-paced park setting. You will prepare food using hot equipment, maintain kitchen organization, and ensure timely, safe service aligned with management specifications.

The role focuses on delighting guests, maintaining product quality, and following safety guidelines while working at one or more food stalls or restaurant locations throughout the park.