Food & Beverage Admin

Caesars Entertainment; Iowa; On-site; USD 52,000 - 64,000; Full time

Job summary

Caesars Entertainment is seeking a Food & Beverage Administrator to lead training, onboarding, and development across the department. You will partner with leadership to support Pay for Performance reviews and ensure compliant records and reporting.

The role emphasizes guest service excellence, leadership development, and ongoing program design to standardize operations and drive performance. Starting salary is $57,800 based on experience.

Qualifications

• Experience coordinating department-wide training programs.
• Ability to develop leadership and guest service competencies.
• Experience onboarding new hires and coaching staff.

Responsibilities

• Coordinate and facilitate training for all new hires within the Food & Beverage department.
• Support development of food and guest service management competencies.
• Design and organize training programs to improve operations and service.
• Evaluate performance via guest feedback and observations; support recognition programs.
• Maintain training manuals and position-specific assessments.
• Ensure accurate employee records and Pay for Performance file maintenance.
• Lead and support Pay for Performance processes and evaluations.
• Provide administrative oversight for training initiatives.
• Support internal and external events; meet timelines.

Skills

Training coordination

Employee development

Onboarding

HR guidance

Coaching

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary\"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Food & Beverage (F&B) Administrator is responsible for supporting the operational, financial, administrative, and people-development functions of the F&B department. This role leads the training and development of all team members, supervisors, and chefs, including the design and execution of ongoing programs focused on technical skills, guest service excellence, and leadership development, as well as onboarding all new hires. The F&B Administrator partners with leadership to support and complete Pay for Performance reviews, provides guidance on internal HR matters including coaching and team member development, and ensures compliance through accurate reporting and recordkeeping. Additionally, this role oversees guest recognition initiatives by tracking compliments and leading departmental programs, while maintaining all team member online files and documentation.

How You Will Create the Extraordinary

Coordinate and facilitate training for all new hires within the Food & Beverage Department, including New Hire onboarding processes, training materials, and support of recruitment efforts.

Support the development of food and guest service management competencies across all levels of the department.

Design, develop, and organize departmental training programs to enhance operational effectiveness and service consistency.

Evaluate employee performance through analysis of guest service comment cards, guest survey data, and direct observation of service standards; administer and support employee recognition through internal recognition programs.

Develop, maintain, and annually update comprehensive training manuals tailored to each position and outlet within the department.

Create and administer position-specific assessments for hourly team members to ensure knowledge retention and performance readiness.

Maintain accurate and compliant employee records by scanning and uploading training materials, coaching documentation, and Pay for Performance reviews into employee files.

Lead and support management and culinary leadership in the Pay for Performance process, including coordinating performance evaluations, documenting outcomes, and ensuring timely completion and file maintenance for both hourly employees and leadership reviews.

Provide administrative oversight and coordination for all aspects of departmental training, development, and team member support initiatives.

Participate in and support company-sponsored internal and external events as needed.

Ensure assigned projects, reporting, and administrative deliverables are completed accurately and within established timelines.

Provide administrative and operational support to the Director of Hospitality as assigned.

Maintain open and consistent communication with the leadership team to ensure alignment on priorities and departmental needs.

Maintain regular, reliable, and predictable attendance in support of departmental operations.

Perform additional duties and responsibilities assigned to support business needs.

What You Will Need

Coordinate and facilitate training for all new hires within the Food & Beverage Department, including New Hire onboarding processes, training materials, and support of recruitment efforts.

Support the development of food and guest service management competencies across all levels of the department.

Design, develop, and organize departmental training programs to enhance operational effectiveness and service consistency.

Evaluate employee performance through analysis of guest service comment cards, guest survey data, and direct observation of service standards; administer and support employee recognition through internal recognition programs.

Develop, maintain, and annually update comprehensive training manuals tailored to each position and outlet within the department.

Create and administer position-specific assessments for hourly team members to ensure knowledge retention and performance readiness.

Maintain accurate and compliant employee records by scanning and uploading training materials, coaching documentation, and Pay for Performance reviews into employee files.

Lead and support management and culinary leadership in the Pay for Performance process, including coordinating performance evaluations, documenting outcomes, and ensuring timely completion and file maintenance for both hourly employees and leadership reviews.

Provide administrative oversight and coordination for all aspects of departmental training, development, and team member support initiatives.

Participate in and support company-sponsored internal and external events as needed.

Ensure assigned projects, reporting, and administrative deliverables are completed accurately and within established timelines.

Provide administrative and operational support to the Director of Hospitality as assigned.

Maintain open and consistent communication with the leadership team to ensure alignment on priorities and departmental needs.

Maintain regular, reliable, and predictable attendance in support of departmental operations.

Perform additional duties and responsibilities assigned to support business needs.

Starting Salary: $ 57,800 based on experience

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 90685
• Job Category Food and Beverage & Culinary