Food and Beverage Manager

Dellshire Resort; Wisconsin Dells (WI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Paid time off & holidays

401(k) with employer match

Associate recognition programs

Exclusive discounts & family perks

Free employee meal daily

Job summary

Dawn Manor at Dellshire Resort, a pre-opening, world-class destination, seeks a Food & Beverage Manager to oversee daily front-of-house operations at our off-site restaurant. You will ensure exceptional guest service, operational efficiency, and a positive team environment while upholding the highest hospitality standards.

You will lead service operations, develop team members, support revenue goals, and mentor staff to foster accountability, collaboration, and professional growth in a

Qualifications

• 3-5 years of restaurant leadership experience in hospitality or resort settings.
• Strong leadership, team development, and guest service skills.
• Experience managing high-volume dining environments and teams.

Responsibilities

• Lead daily restaurant operations including service, staffing, and guest experience.
• Supervise front-of-house team members: servers, bartenders, hosts, and support staff.
• Create and manage team schedules based on business levels and needs.
• Monitor service standards and ensure cleanliness and hospitality expectations are met.
• Train, coach, and develop team members to support service excellence.
• Foster a positive, collaborative work environment and mentor future leaders.
• Assist with inventory, ordering, and cost control initiatives.
• Collaborate with culinary team to ensure smooth front/back-of-house coordination.

Skills

Restaurant leadership

Guest service

Staff development

Problem solving

Flexible availability

Education

Bachelor's degree in hospitality

Tools

POS & restaurant reporting software

Job description

Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.

At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.

The Food & Beverage Manager is responsible for overseeing the daily front-of-house operations at Dellshire Resort’s off-site restaurant, Dawn Manor. This role ensures exceptional guest service, operational efficiency, and a positive team environment while maintaining the highest hospitality standards.

The Food & Beverage Manager leads service operations, develops team members, supports revenue goals, and fosters a culture of accountability, teamwork, and professional growth. This leader serves as a mentor to the team while ensuring a memorable dining experience that reflects Dellshire Resort’s commitment to exceptional service, quality, and guest satisfaction.

Why You’ll Love Dellshire

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

What You’ll Do

• Lead daily restaurant operations including service, staffing, and guest experience.
• Supervise front-of-house team members including servers, bartenders, hosts, and support staff.
• Create and manage team schedules based on business levels and operational needs.
• Ensure service standards, cleanliness, and hospitality expectations are consistently met.
• Respond promptly and professionally to guest concerns or feedback.
• Train, coach, and develop team members to support service excellence.
• Serve as a mentor to team members, supporting their professional growth and career development.
• Foster a positive, collaborative, and team-oriented work environment that encourages engagement, retention, and service excellence.
• Identify and develop future leaders within the department through ongoing coaching, training, and accountability.
• Monitor labor costs and assist with managing departmental budgets.
• Work collaboratively with the culinary team to ensure smooth coordination between front and back of house.
• Maintain compliance with all company policies, alcohol service regulations, and health standards.
• Assist with inventory, ordering, and cost control initiatives.
• Support special events, promotions, and high-volume service periods.
• Lead by example through active participation in restaurant operations, including serving guests, bartending, running food, and clearing tables when business demands require additional support.
• Promote a positive and professional culture.
• Avoid participating in gossip or negative conversations and actively stop them when they occur.
• Address concerns directly and professionally rather than through other team members.
• Treat all Realm Keepers fairly and consistently.
• Maintain appropriate boundaries and avoid favoritism.
• Support company decisions and present a united leadership front.
• Hold team members accountable while also coaching and developing them.
• Partner with leadership and HR on employee relations matters instead of trying to manage difficult situations independently.
• Demonstrate integrity, discretion, and sound judgment, especially when handling confidential information.
• Be solution-oriented and focused on what is best for the operation, guest experience, and team as a whole.
• Consistently demonstrate a positive attitude and foster an environment of respect, teamwork, and accountability.
• Build trust through open communication, professional conduct, and fair, consistent leadership.
• Support the success of the team by remaining approachable, visible, and engaged in daily operations.
• Encourage growth by recognizing accomplishments, providing constructive feedback, and creating development opportunities.

Who You Are

Qualifications & Experience

• 3-5 years of restaurant leadership experience in a hospitality or resort environment.
• Strong leadership, team development, and guest service skills.
• Experience managing high-volume dining environments.
• Knowledge of POS systems and restaurant operational reporting.
• Strong communication, problem-solving, and organizational abilities.
• Proven ability to mentor, develop, and retain high-performing teams.
• Demonstrated hands‑on leadership style with a willingness to work alongside team members during service periods.
• Flexible availability including evenings, weekends, and holidays.

Preferred Proficiency Levels for Microsoft Office Products

• Team-Basic: Can create and join meetings, send and receive messages, and use basic features of the Teams interface.
• Outlook-Intermediate: Can create and manager calendars in Outlook, create and send emails, manage contacts, and use basic features of the Outlook interface.
• Word/Excel-Intermediate: Can create and edit documents, format text, and use basic formulas.
• SharePoint/OneDrive-Basic: General understanding of applications for file sharing purposes.

Join us in creating something extraordinary.

Dawn Manor at Dellshire Resort is part of Pyramid Global Hospitality , a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.