Food & Beverage Manager at Dawn Manor

BENCHMARK; Wisconsin; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision coverage

Paid time off and holidays

401(k) with employer match

Associate recognition programs

Exclusive discounts

Job summary

Dellshire Resort at Dawn Manor is seeking a Food & Beverage Manager to oversee daily front-of-house operations at Dawn Manor. You will ensure guest satisfaction, uphold service standards, and lead a team dedicated to hospitality excellence.

You will supervise servers, bartenders, hosts, and support staff; develop schedules, coach colleagues, and partner with the culinary team to deliver memorable dining experiences in a luxury, pre-opening environment.

Qualifications

• 3–5 years of restaurant leadership in hospitality or resort.
• Strong leadership, team development, and guest service skills.
• Experience managing high-volume dining environments.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Lead daily restaurant operations including service, staffing, and guest experience.
• Supervise front-of-house team members: servers, bartenders, hosts, and support staff.
• Create and manage team schedules based on business levels.
• Ensure service standards, cleanliness, and hospitality expectations.
• Train, coach, and develop team members to support service excellence.
• Monitor labor costs and assist with budgeting and cost control.

Skills

Restaurant leadership

Guest service orientation

High-volume dining

Team development

Problem solving

Tools

POS systems

Job description

**Food & Beverage Manager****Dellshire Resort at Dawn Manor** *Where imagination, wonder, and togetherness come to life in extraordinary style.***Shape your success in a place built for unforgettable experiences.** At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.The Food & Beverage Manager is responsible for overseeing the daily front-of-house operations at Dellshire Resort’s off-site restaurant, Dawn Manor. This role ensures exceptional guest service, operational efficiency, and a positive team environment while maintaining the highest hospitality standards.The Food & Beverage Manager leads service operations, develops team members, supports revenue goals, and fosters a culture of accountability, teamwork, and professional growth. This leader serves as a mentor to the team while ensuring a memorable dining experience that reflects Dellshire Resort’s commitment to exceptional service, quality, and guest satisfaction.**Why You’ll Love Dellshire*** Be part of a resort that blends luxury and adventure into a storybook setting.* Work with a team that values creativity, collaboration, and connection.* Experience professional growth in a dynamic, pre-opening environment with room to make your mark.* Competitive pay* Comprehensive health, dental, and vision coverage* Paid time off and holidays* 401(k) with employer match* Associate recognition programs* Exclusive discounts and family perks* Free employee meal daily**What You’ll Do****Essential Duties & Responsibilities*** Lead daily restaurant operations including service, staffing, and guest experience.* Supervise front-of-house team members including servers, bartenders, hosts, and support staff.* Create and manage team schedules based on business levels and operational needs.* Ensure service standards, cleanliness, and hospitality expectations are consistently met.* Respond promptly and professionally to guest concerns or feedback.* Train, coach, and develop team members to support service excellence.* Serve as a mentor to team members, supporting their professional growth and career development.* Foster a positive, collaborative, and team-oriented work environment that encourages engagement, retention, and service excellence.* Identify and develop future leaders within the department through ongoing coaching, training, and accountability.* Monitor labor costs and assist with managing departmental budgets.* Work collaboratively with the culinary team to ensure smooth coordination between front and back of house.* Maintain compliance with all company policies, alcohol service regulations, and health standards.* Assist with inventory, ordering, and cost control initiatives.* Support special events, promotions, and high-volume service periods.* Lead by example through active participation in restaurant operations, including serving guests, bartending, running food, and clearing tables when business demands require additional support.**Leadership Expectations*** Promote a positive and professional culture.* Avoid participating in gossip or negative conversations and actively stop them when they occur.* Address concerns directly and professionally rather than through other team members.* Treat all Realm Keepers fairly and consistently.* Maintain appropriate boundaries and avoid favoritism.* Support company decisions and present a united leadership front.* Hold team members accountable while also coaching and developing them.* Partner with leadership and HR on employee relations matters instead of trying to manage difficult situations independently.* Demonstrate integrity, discretion, and sound judgment, especially when handling confidential information.* Be solution-oriented and focused on what is best for the operation, guest experience, and team as a whole.* Consistently demonstrate a positive attitude and foster an environment of respect, teamwork, and accountability.* Build trust through open communication, professional conduct, and fair, consistent leadership.* Support the success of the team by remaining approachable, visible, and engaged in daily operations.* Encourage growth by recognizing accomplishments, providing constructive feedback, and creating development opportunities.**What are we looking for?****Who You Are****Qualifications & Experience*** 3-5 years of restaurant leadership experience in a hospitality or resort environment.* Strong leadership, team development, and guest service skills.* Experience managing high-volume dining environments.* Knowledge of POS systems and restaurant operational reporting.* Strong communication, problem-solving, and organizational abilities.* Proven ability to mentor, develop, and retain high-performing teams.* Demonstrated hands-on leadership style with a willingness to work alongside team members during service periods.* Flexible availability including evenings, weekends, and holidays.**Preferred Proficiency Levels for Microsoft Office Products*** Team-Basic: Can create and join meetings, send and receive messages, and use basic features of the Teams interface.* Outlook-Intermediate: Can create and manager calendars in Outlook, create and send emails, manage contacts, and use basic features of the Outlook interface.* Word/Excel-Intermediate: Can create and edit documents, format text, and use basic formulas.* SharePoint/OneDrive-Basic: General understanding of applications for file sharing purposes.**Join us in creating something extraordinary.** Apply today to bring your passion for hospitality to Dellshire Resort—where every operation tells a story, and every story begins with you.