Food and Beverage Manager

WonderWorks; Orlando (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

WonderWorks is seeking a dynamic Food & Beverage Manager to join their team in Orlando. The ideal candidate will have a knack for guest service and experience in operations management, ensuring optimal guest experiences within a vibrant environment. This role includes responsibilities like overseeing food quality, managing team performance, and maintaining high service standards, all while working in a fun and engaging setting.

Benefits

Paid Time Off

Medical, Dental, Vision

401k plans available

Complimentary Tickets to attractions

Discounts on hotel and restaurants

Qualifications

• Proven customer service skills required.
• Experience in food & beverage management preferred.
• Willingness to work flexible hours including nights and weekends.

Responsibilities

• Provide exceptional customer service promptly and efficiently.
• Manage food and beverage operations including cost estimation.
• Supervise team members and maintain safety standards.

Skills

Customer Service

Cash-handling

Communication

Multi-tasking

Education

2+ years of Operations Management in Guest Services

2+ years of experience supervising/leading a team

Tools

Microsoft Office Suite

Job description

Do you have a knack for creating wonder and sparking imaginations? Flip everything you know about work upside-down! WonderWorks is looking for dynamic people to join our team. WonderWorksis an indoor amusement park that combines education and entertainment with more than 100 hands-on exhibits that challenge the mind and spark the imagination.

WonderWorks Orlandois seeking a customer-focused, team-oriented individual with high energy and a passion for delivering superior guest service. If you are passionate about food and beverage, and enjoy creating memorable guest experiences, and thriving in a dynamic and fast-paced environment, ourFood & Beverage Managerposition may be a great fit for you!

• Salary from $55,000+Paid Out Weekly Every Friday
• Paid Time Off,Medical, Dental, Vision, Life & Disability, FSA, 401k plans available
• Complimentary Tickets to over 50+ State and local attractions
• Discounts on Hotel, Restaurants, and More

Who we are:

WonderWorksis an indoor amusement park for the mind with 35,000 square feet ofedu-tainment!The attraction combines education and entertainment with more than 100 hands on exhibits that challenge the mind and spark the imagination.WonderWorkshouses Orlando’s longest-running dinner show!The Outta Control Magic Dinner Showis an interactive, entertaining, and hilariously funny dinner show. A one-of-a-kind entertainment experience with non-stop laughter and engaging audience participation. The dinner includes unlimited fresh, hand-tossed cheese and pepperoni pizza, salad, beer, wine, soda and dessert.

Joining our team:

At WonderWorks, we take great pride in our community, and in putting a smile on our guests’ faces through education, fun, and – of course – delicious food! The menu we are so proud of starts with the expertise of our team members, and especially those on our Operations and Food & Beverage teams!

Responsibilities:

• Provides exceptional customer service in a timely and responsive manner including responding to guest complaints and team member issues
• Understands & manages Guest Services, Retail, & Food & Beverage processes as needed on shifts
• Estimates food and beverage costs and requisitions or purchases supplies
• Confers with food preparation and other personnel to plan menus and related activities such as dining room, bar, and banquet operations
• Inspects food and food preparation to maintain quality standards and sanitation regulations
• Investigates and resolves food quality and service complaints
• Reviews financial transactions and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations
• Supervises team members, from interviewing to recognition to counseling to exits
• Assigns and coordinates work of employees to promote the efficiency of operations
• Directs preparation of foods and beverages
• Inspects food service facilities to ensure that equipment and buildings meet the requirements of state and local health laws and internal regulations
• Analyzes information concerning facility operations such as daily food sales, patron attendance, and labor costs to prepare budget and to maintain cost control of facility operations
• Contact vendors and suppliers as needed to ensure product delivery/availability
• Place orders for items needed to operate effectively
• Complete monthly profit and loss to maintain an effective food cost
• Ongoing monitoring of food costs and changing pricing as needed
• Ensures the facility maintains a safe and clean environment for all team members and guests
• Manages inventory, stock, and reorders food and merchandise as needed for business to run smoothly
• Effectively trains, manages and empowers team members to provide optimal food and guest service
• Coaches employees and administers disciplinary action or performance plans in cooperation with HR and/or General Manager as applicable
• Inspects operations procedures to maintain quality standards and sanitation regulations
• Investigates and resolves item quality and service concerns
• Addresses scheduling needs as applicable
• Supervises conduct, internal control, cash management, financial records, deposits, and payments on shift
• Provides operational support for group and special events as requested
• Perform other duties as assigned

Qualifications:

• Proven Microsoft Office Suite skills (Excel, Outlook, Word, etc.)
• Qualified candidates must be willing to work a flexible schedule of 12pm-8pm, and/or 2pm-10pm. This position requires the ability to work any shift weekend including nights, weekends, and holidays.
• Cash-handling experience and basic mathematical skills, as needed to make change
• Ability to comprehend written and verbal communication
• Ability to multi-task, work independently, and make reasonable & ethical decisions quickly within a fast-paced environment

Education and Experience:

• 2+ years of Operations Management in Guest Services, Retail, and Food & Beverage experience required to allow for optimal success
• 2+ years of experience supervising/leading a team
• Previous food & beverage management experience in an attraction, theme park, or high-volume entertainment venue environment is preferred

Physical Demands:

• Ability to climb, bend, kneel, stoop, stand, and walk throughout the work area for prolonged periods
• Ability to lift and/or move up to 100 pounds

Job Types: Full-time, Onsite
WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. Regular attendance is required.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.