Outlet Manager

Loews Hotels & Co; Arlington (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid Sick Days, Vacation, Holidays & &

Paid Bereavement

Training & Development opportunities,

Tuition Reimbursement

Pet Insurance & Pet Bereavement

Team Member Hotel Rates

Complimentary Parking

Complimentary meals in Team Member Caf

Discounted tickets to local venues

Community volunteer opportunities

Job summary

Loews Arlington Live! by Loews is seeking an experienced Food & Beverage leader to oversee outlet operations, staff planning, and service standards, ensuring a high-quality dining experience for guests.

You will support the Director of Food & Beverage, drive efficiency, and uphold Loews brand service excellence. The role requires a hospitality-focused manager with proven leadership, flexibility in scheduling, and a commitment to guest satisfaction across all outlets in a dynamic hotel

Qualifications

• Associate degree or higher in Hospitality or Food Service management.
• Thorough knowledge of upscale food service operations.
• Two years of management experience in a hotel or quality food service operation.
• Certification as Food Service Manager or ability to obtain as required by regulations.
• Effective operating and control processes to maximize efficiency and guest satisfaction.
• Strong management, leadership, organizational and communication skills.
• Ability to work a flexible schedule including weekends and holidays.
• Address guests by name at all times.
• Friendly, sincere, and professional demeanor to make guests feel valued.

Responsibilities

• Maintain outlet staffing levels for optimal performance.
• Represent the Director of Food & Beverage in its absence.
• Ensure adherence to guidelines, policies and procedures.
• Manage labor costs and inventory for cost efficiency and quality.
• Supervise outlet activities to ensure quality production/delivery.
• Interact with guests to ensure satisfaction of dining experience.
• Prepare storeroom requisitions and manage budgetary guidance.
• Communicate daily with chefs about reservations and VIPs.
• Coach and develop departmental staff according to Loews standards.
• Participate in training and star service programs.
• Evaluate performance and plan training needs for advancement.
• Lead and coach employees to sustain high performance.
• Attend hotel meetings to stay informed on activities and promotions.
• Collaborate with other departments to ensure smooth operations.
• Assess guest needs and market conditions to drive improvements.
• Be on the restaurant floor during peak hours, coordinating with bar/room service.
• Perform other duties as assigned.

Skills

Management experience

Leadership

Communication

Organizational skills

Guest service emphasis

Education

Associate of Science in Hospitality or Food Service management

Job description

Live! by Loews - Arlington offers careers at a high-energy hotel in the Arlington Entertainment District, between Globe Life Field and AT&T Stadium. Team members support 300 guestrooms, multiple dining venues, an infinity-edge pool and connected access to Loews Arlington Hotel & Convention Center.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary Parking
• Complimentary meals in Team Member Café while working
• Discounted tickets to local attractions & entertainment venues
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner.

Essential Functions and Responsibilities

• Maintains outlet staffing levels so as to provide for optimal performance
• Represents the Director of Food and Beverage in his/her absence
• Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
• Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control
• Personally supervises outlet activities to ensure quality production/delivery of product/service
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
• Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
• Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes
• Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP’s expected
• Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Coaches, counsels, retrains employees as needed to ensure superior levels of performance
• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel
• Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities
• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service
• Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skill at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, Friendly, and helpful to guests, management and fellow employees
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Addresses guests by their names at all times
• Is friendly, sincere, and professional to make guest(s) feel important

Qualifications

• Associate of Science degree or higher in Hospitality or Food Service management
• Thorough knowledge of all matters related to the proper administration of “up-scale” food service operations
• Two years management experience in hotel or free standing “quality” food service operation
• Certification as ”Food Service Manager” or other as required by State County or Local regulations or ability to obtain such certification
• Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational and communication skills
• Ability to work flexible schedule to include weekends and holidays
• Addresses guests by their names at all times
• Is friendly, sincere, professional to make guest feel important