Food and Beverage Lead

Bonnet Springs Park; Lakeland (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Bonnet Springs Park in Lakeland, FL is looking for a dedicated Food and Beverage Lead to manage cafe operations, staff training, and guest service excellence. You will oversee orders, ensure a clean, welcoming environment, and work with management to uphold quality standards.

Responsibilities include opening/closing the cafe, supervising service, handling cash, and maintaining equipment. Prior café or restaurant experience is preferred.

Qualifications

• Proven customer service and strong communication skills.
• Ability to perform basic math and handle cash accurately.
• Experience with POS systems and general kitchen/cafe equipment.

Responsibilities

• Opens/closes cafe per policy.
• Take orders and serve food/beverages.
• Supervise staff and provide guidance during shifts.
• Train team and monitor service quality.
• Maintain cleanliness, safety, and maintenance of cafe equipment.
• Handle cash, reports, and daily POS cash-out.
• Assist in inventory and stocking as needed.

Skills

Customer service

Communication

Basic math

Cash handling

Teamwork

Education

High school or equivalent

Tools

POS systems

Restaurant equipment

Job description

Join the team at Bonnet Springs Park and be part of something meaningful. Whether you’re leading programs, supporting guests, or caring for the grounds, every role helps bring our mission to life. Explore our career opportunities and help shape the future of this unique community space.

Position:Food and Beverage Lead

Location: Lakeland, FL

Job Id:495

# of Openings:1

POSITION PURPOSE:
The Cafe Lead inspires staff, helps to lead the daily Cafe operation and ensures areas are kept in a clean and orderly condition. They assist with staff training, workflow inspection, inventory management and daily equipment maintenance and are responsible for preparing and serving food items and beverages while interacting with guests in a positive, friendly and efficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Opens and closes the cafe according to established policies and procedures
• Communicates with guests to take food and beverage orders
• Interacts with staff and guests, provides feedback to staff throughout their shift to ensure quality service, works with management to investigate and resolve guest concerns
• Support management in staff performance related matters including; training, employee reviews, corrective action, investigations, conflict resolution, etc.
• Operates kitchen and other cafe equipment in order to prepare food and beverage orders
• Provides outstanding customer service and engage in suggestive selling
• Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs
• Assists in stocking food and beverage items as needed
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
• Ensures the café adheres to the highest standards of cleanliness, presentation, and service
• Ensures the daily operation of the cafe adheres to operating procedure guidelines
• Assists in other positions in the F&B team as needed

QUALIFICATIONS:

Basic Qualifications and Skills

• Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed
• Some High School education or equivalent
• Flexibility regarding scheduling based on business demands
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures

Desired Qualifications and Traits

• Previous experience demonstrating strong customer service
• Prior experience utilizing restaurant equipment and sanitation standards
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills

REQUIREMENTS:

• Pass a background check and mandatory drug test

PHYSICAL DEMANDS:

• Able to lift up to 20 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time