Cafe Lead: Guest Experience & Operations

Bonnet Springs Park; Lakeland (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Bonnet Springs Park in Lakeland, FL is looking for a dedicated Food and Beverage Lead to manage cafe operations, staff training, and guest service excellence. You will oversee orders, ensure a clean, welcoming environment, and work with management to uphold quality standards.

Responsibilities include opening/closing the cafe, supervising service, handling cash, and maintaining equipment. Prior café or restaurant experience is preferred.

Qualifications

• Proven customer service and strong communication skills.
• Ability to perform basic math and handle cash accurately.
• Experience with POS systems and general kitchen/cafe equipment.

Responsibilities

• Opens/closes cafe per policy.
• Take orders and serve food/beverages.
• Supervise staff and provide guidance during shifts.
• Train team and monitor service quality.
• Maintain cleanliness, safety, and maintenance of cafe equipment.
• Handle cash, reports, and daily POS cash-out.
• Assist in inventory and stocking as needed.

Skills

Customer service

Communication

Basic math

Cash handling

Teamwork

Education

High school or equivalent

Tools

POS systems

Restaurant equipment

Job description

Bonnet Springs Park in Lakeland, FL is looking for a dedicated Food and Beverage Lead to manage cafe operations, staff training, and guest service excellence. You will oversee orders, ensure a clean, welcoming environment, and work with management to uphold quality standards.

Responsibilities include opening/closing the cafe, supervising service, handling cash, and maintaining equipment. Prior café or restaurant experience is preferred.