Food and Beverage Floor Manager II

Bighornlaw; Philadelphia (Philadelphia County); On-site; USD 60,000 - 65,000; Full time

Job summary

An established industry player in the vibrant Fishtown neighborhood seeks a Food & Beverage Floor Manager II to elevate guest experiences and ensure operational excellence. This pivotal role involves leading a dedicated team, maintaining high service standards, and fostering a culture of accountability and professionalism. As part of a dynamic environment, you will manage daily operations, oversee staff performance, and ensure compliance with hospitality standards. Join a team that values creativity and dedication in a thriving culinary scene, where your contributions will directly impact guest satisfaction and operational success.

Benefits

Competitive salary

Benefits package

Qualifications

• 2-5+ years of hospitality leadership experience, preferably in a hotel setting.
• Strong guest service and organizational skills are essential.
• Ability to lead in a dynamic, high-volume environment.

Responsibilities

• Ensure seamless operation of restaurant and bar outlets.
• Lead teams and uphold service and operational standards.
• Manage staff performance and development.

Skills

Guest Service

Leadership

Organizational Skills

Problem-Solving

Multitasking

Tools

POS Systems

Google Drive

Job description

Bastia is a Sardinian and Corsican restaurant in the Fishtown neighborhood of Philadelphia. We are located in the beautiful Hotel Anna & Bel, which is a 50-room hotel in the historic former Penn Home. Both the hotel and restaurant opened in August 2024. We butcher whole animals, make bread in-house, have an extensive handmade pasta program, and maintain close relationships with farmers in the region.

The restaurant has opened to wide acclaim, including being named to Esquire Magazine's Best New Restaurants in America. We were given the highest 4-star rating from Jason Sheehan of Philadelphia Magazine, and Eater Philly has named us Best New Restaurant in Philadelphia (2024). We have also been featured in the Wall Street Journal, among other national publications.

Responsibilities

The Role

The Food & Beverage Floor Manager II plays a pivotal role in ensuring the seamless and efficient operation of our restaurant and bar outlets. This individual is responsible for delivering excellence in guest service, leading teams, and upholding service and operational standards. Each Floor Manager shares overlapping responsibilities while also owning specific areas of focus critical to the venue’s success.

Responsibilities (Shared Duties):

• Be a hotel ambassador, exceeding core objectives and values.
• Maintain a professional appearance at all times, representing the brand with polished attire and grooming. Team members are expected to adhere to business-appropriate dress codes as specified by leadership. Hair, facial hair, and personal hygiene must be neatly maintained to uphold the company’s hospitality standards.
• Exhibit leadership in both actions and attitude, setting the tone for the team. This role requires a managerial mindset, not an hourly employee approach—leaders are expected to problem-solve proactively, maintain composure in high-pressure situations, and serve as role models for professionalism, accountability, and service excellence.
• Act with an ownership mentality, maintaining full accountability for people, product, and profit.
• Provide excellent, courteous, and professional service to guests, ensuring a strong hospitality-driven culture.
• Ensure overall cleanliness and safety, performing opening and closing procedures.
• Attend any and all scheduled meetings, including BEOs.
• Respond to email & slack messages in a timely fashion.
• Set service standards, address issues, and coach team members for quality and consistency.
• Oversee food quality, safety, and cleanliness, conducting regular checks and implementing necessary adjustments.
• Solicit guest feedback, monitor cost-effectiveness, and implement profit-enhancing measures.
• Manage staff, performance assessments, and team development.
• Ensure compliance with policies, service expectations, and regulatory requirements.
• Conduct bank runs and oversee daily safe reconciliation, weekly deposits, and change orders.
• Oversee the scheduling & ensure balanced shifts of the Server, Runner, & Busser departments.
• Actively coach and develop the team members of assigned departments.
• Lead hiring, onboarding, and training across responsible departments.
• Ensure all team members hold current Ramp Certifications (for servers).
• Maintain service, uniform, and guest experience standards.
• Monitor & maintain staff pars, ensuring all shifts have proper coverage.
• Manage all Large Group Reservations (7+ up to semi/full buyout)
• Manage Tripleseat Deposits & OpenTable reservations.
• Establish Tasting Menus with the Culinary Team.
• Ensure thorough communication with FOH management.
• Provide weekly updates (as necessary)to the Lark Marketing Calendar.

Qualifications

Ideal Candidate

• 2-5+ years of hospitality leadership experience (preferably in a hotel setting).
• Strong guest service, leadership, and organizational skills.
• Ability to problem-solve, multitask, and lead in a dynamic, high-volume environment.
• Experience with POS systems, Google Drive, and restaurant operations.
• Detail-oriented, proactive, and adaptable to fast-paced service environments.

Requirements

• 2-5+ years of restaurant and bar operations experience, preferably in a hotel setting.
• Maintain high personal appearance and hygiene standards.
• Flexibility to work weekends, holidays, and late hours.
• Punctual and reliable attendance.
• Endurance for extended periods of standing/walking.
• Uphold a guest-responsive culture with exceptional service.
• Attentive, accountable, and highly organized with multitasking abilities.
• Maintain a positive, professional, and engaging demeanor, contributing to a team environment and assisting other departments as needed.

Compensations & Benefits

• Competitive salary + benefits.

Other Duties

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change based on changing operational and environmental requirements. Such changes will be discussed with the team member, and the job description will be amended accordingly. This job description in no way states or implies that these are the only

duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Compensation

$60,000 - $65,000 yearly

About Anna & Bel

In the heart of Fishtown, an 18th-century former women’s asylum has taken on new life. Tucked away in the quiet crossroads of Susquehanna and Belgrade, Anna & Bel is just steps from everything Fishtown has to offer. Once a working-class neighborhood, Fishtown is now synonymous with the music, art, and culinary scenes. As a home and community pillar for generations, this beloved neighborhood spot is full of rich heritage and fascinating history.

Lark manages unique properties across 27 states and 2 countries. We bring to life incredible stories in hotels, restaurants, bars, and events. We support the on-property team with centralized departments, regional operations teams, and third-party partners to leverage the best-in-class technology and ideas applied to smaller assets.