Shift Manager II

HMSHost; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Manager II to oversee operations in a fast-paced restaurant environment. This role involves ensuring cleanliness, staffing, and compliance with health and safety standards. You will be responsible for supervising daily activities, managing schedules, and participating in the hiring process. The ideal candidate will have a strong background in food and beverage operations, excellent customer service skills, and the ability to communicate effectively with staff and customers. Join this dynamic team and contribute to delivering exceptional dining experiences!

Benefits

Health, dental, and vision insurance

Generous paid time off

Holiday pay

Meal and transportation benefits

401(k) retirement plan with company match

Company-paid life insurance

Tuition reimbursement

Employee assistance program

Training and career growth opportunities

Referral program

Qualifications

• Minimum 4 years in food and beverage with customer service experience.
• At least 2 years in a supervisory role in a restaurant setting.

Responsibilities

• Assist management in executing restaurant operations and ensure high standards.
• Supervise daily activities and ensure compliance with beverage policies.
• Participate in hiring and manage staff schedules and tasks.

Skills

Food and beverage experience

Cash handling

Customer service

Supervisory experience

Knowledge of health standards

Job description

Benefits at HMSHost

• Health, dental, and vision insurance
• Generous paid time off (vacation, flex, or sick)
• Holiday pay
• Meal and transportation benefits
• 401(k) retirement plan with company match
• Company-paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position; ask your recruiter for details.

Airport Location: Phoenix Airport F&B | Advertised Compensation: $21.06 to $25.74

Purpose:

The purpose of the Manager II (MGRII) position is to assist branch management in executing complex QSR, casual dine, or similar restaurant management operations. The MGRII ensures the restaurant is clean, ready for business, staffed, and operates to high standards. The MGRII uses prescribed policies and procedures to make management decisions.

Essential Functions:

1. Complete opening, daily, and closing procedures/checklists according to company policies.
2. Assist the GM/AGM in supervising daily activities of associates within one or multiple restaurants or points of sale.
3. Ensure compliance with all company adult beverage policies and that staff understand and follow AB procedures.
4. Participate in the interview process, provide input on hiring, and recommend personnel actions to the GM.
5. Assign tasks, prepare schedules, and ensure all shifts are covered.
6. Ensure associates take mandated rest and meal breaks.
7. Maintain cleanliness, stock levels, and visual appeal of display areas.
8. Ensure equipment is in good working order.
9. Operate cash register, handle transactions securely, and follow cash handling policies.
10. Monitor compliance with wellness and safety procedures, report concerns, and promote safety awareness.
11. Perform health and safety activities as specified in the Manager’s Guide.
12. Place orders, receive goods, and process invoices.
13. Maintain current contact information for all restaurant associates.

Requirements:

• Ability to work flexible shifts, including opening, busy periods, and closing shifts.
• Knowledge of applicable sanitary, safety, health standards, and HACCP procedures.

Reporting and Work Environment:

• The position is classified as Non-Exempt under the Fair Labor Standards Act.
• Typically reports to the General Manager, Director of Operations, or a Multi-Unit Manager.
• Expected to work a varied schedule, including different days and hours to monitor operations.

Minimum Qualifications and Skills:

• Minimum of 4 years of food and beverage, cash handling, and customer service experience.
• Minimum of 2 years supervisory or lead experience in a casual dine restaurant or kitchen.
• Ability to communicate effectively in instructions, policies, and with customers.

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V). Drug-Free Workplace (DFW).

Source: HMSHost